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Skills

  • Business operations
  • Insurance billing
  • Market trend analysis
  • CCTV
  • Strategic planning and execution
  • Invoice generation
  • Financial administration
  • Purchasing and planning
  • Team management
  • Supervision and training

Work Experiences

  • Devised and implemented effective sales strategies that resulted in the team's monthly sales goals for Salesforce being exceeded.
  • Assisted with HR operations such as strategic workforce planning, performance management, staffing, and benefit administration.
  • Process and procedure incidents were reported to Director of Retail Hospitality Operations for assistance and resolution.
  • Kept track of inventory levels on a one year basis and placed new merchandise orders to keep supplies stocked.
  • Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills.
  • Was able to secure a contract with standard vendor to supply all category materials and services at a reasonable price.
  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Attended networking events to build community ties, business relationships, and industry connections.
  • Was in charge of the day-to-day operations of system business, which included 13 employees spread across 3 locations.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.

Summaries

  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Director of Retail Hospitality Operations.
  • By effectively weighting corporate objectives and providing timely advice, adept at enabling company growth and key operational improvements.
  • Strong technical skills and experience in budget management.
  • OSHA certified
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing category aspects that result in program.
  • Director of Retail Hospitality Operations is a focused and diligent Director of Retail Hospitality Operations with over 15 years of experience in maintaining smooth business operations.
  • Looking for an exciting organization with which to build a successful career.
  • HubSpot and Tableau experts with exceptional interpersonal skills.
  • Expert planner and problem-solver with a track record of business leadership.

Accomplishments

  • Led the transformation of 8 retail locations, enhancing customer experience and boosting sales by 23% over several months.
  • Conducted competitive analysis and market research, informing pricing strategy adjustments that increased profitability by 59% across key categories.
  • Negotiated and secured prime real estate for new store locations, saving the company metric in lease expenses while achieving sales goals within three years.
  • Reduced store operating expenses by 17% year-over-year through the introduction of energy-efficient technologies and sustainable business practices.
  • Standardized store layouts across the region, improving navigational efficiency and ensuring a consistent shopping experience that increased transaction value by 46% per visit.
  • Trained and onboarded 10 new retail managers, reducing training time by 21% while increasing managerial effectiveness and boosting operational efficiency.
  • Established a centralized communications platform for 3 retail outlets, improving inter-departmental collaboration and reducing response times to in-store issues by 58%.
  • Streamlined inventory management systems, reducing excess stock by 60% while improving stock availability for key items by 61%, resulting in higher customer satisfaction.
  • Devised and launched a customer engagement campaign using multi-channel marketing, resulting in 34% growth in customer sign-ups within 18 months.
  • Led a comprehensive audit of operational processes that identified inefficiencies, resulting in an annual savings of category across all retail outlets.

Affiliations

  • Member, Restaurant Leadership Conference, 2015
  • Member, Hospitality Financial and Technology Professionals (HFTP)
  • Retail Operations Consultant, Professional Retail Store Maintenance Association (PRSM)
  • Member, International Council of Shopping Centers (ICSC)
  • Certified Restaurant Professional (CRP), National Restaurant Association Educational Foundation
  • Member, Institute of Hospitality (IoH)
  • Contributor, Retail Merchandising Association (RMA) Blog
  • Alumni, Leadership Development Program at Beacon Labs
  • Mentor, Young Professionals in Retail Hospitality Program
  • Board Member, Retailer Advisory Council for Phoenix

Certifications

  • Certified Retail Wine Specialist (CRWS) - program
  • ServSafe
  • Hospitality Sales & Marketing Specialist (HSMS) - program
  • Microsoft Office Specialist (MOS)
  • Certified Hospitality Professional (CHP) - initiative
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Retail Operations Professional (CROP) - method
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Business Strategy for Hospitality Operations Certification - standard

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