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Skills

  • Compensation/benefits administration
  • Recruiting and Hiring
  • MS Office
  • Proficient in Jira
  • Planning and coordination
  • Team management
  • Project organization
  • Security systems
  • Time management and prioritization
  • Supply Chain Management

Work Experiences

  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Increased sales revenue by 3% with $12 in new annual sales.
  • Improved resource allocation while keeping expenses under tight control.
  • Conducted two years staff evaluations and made any necessary promotions, realignments, or force reductions.
  • Provided Miscellaneous and Miscellaneous clients with business management and leadership skills.
  • Analyzed financial statements and procedure reports to track standard performance and come up with ways to improve and cut costs.
  • Improved traceability by establishing systems for contracts, records, reports, and agendas.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Reduced financial discrepancies by 8% by implementing workflow optimization and data analysis.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.

Summaries

  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing category aspects that result in program.
  • Director of Retail Hospitality Operations with extensive experience in process improvement and risk assessment.
  • Expert planner and problem-solver with a track record of business leadership.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Successful contract negotiation and process improvement by a focused Operations Manager.
  • Even in high-pressure situations, able to remain calm and composed.
  • OSHA certified
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Restructured underperforming retail locations, resulting in a 24% year-over-year sales growth and turning around profit margins within the past year.
  • Collaborated with cross-functional teams to redesign in-store experience, increasing average time spent per customer and driving up overall sales by 69%.
  • Improved front-line staff training programs, reducing customer complaints by 61% while boosting in-store purchase completion rates by 62%.
  • Established a centralized communications platform for 3 retail outlets, improving inter-departmental collaboration and reducing response times to in-store issues by 58%.
  • Introduced data-driven employee scheduling tools, leading to a 64% improvement in labor cost management without sacrificing service quality.
  • Led a comprehensive audit of operational processes that identified inefficiencies, resulting in an annual savings of category across all retail outlets.
  • Devised and launched a customer engagement campaign using multi-channel marketing, resulting in 34% growth in customer sign-ups within 18 months.
  • Collaborated with the marketing team to realign visual merchandising strategies, resulting in a 31% increase in impulse buys within one year.
  • Championed employee development programs that resulted in a 29% decrease in voluntary turnover and an increase in internal promotions within 2024.
  • Negotiated category in cost savings through strategic vendor partnerships, enhancing the company's bottom line without compromising product quality.

Affiliations

  • Volunteer, Phoenix Chamber of Commerce's Tourism Development Committee
  • Mentor, Young Professionals in Retail Hospitality Program
  • Alumni, Executive Leadership Program at Meridian, 2021
  • Member, Foodservice Consultants Society International (FCSI)
  • Member, Restaurant Leadership Conference, 2015
  • Certified Hospitality Supervisor (CHS) - AHLEI
  • Certified Shopping Center Manager (CSM), ICSC Academy
  • Guest Lecturer, Retail Management Program at initiative, 2019
  • Frequent Attendee, Hospitality Industry Technology Exposition & Conference (HITEC)
  • Board Member, Retailer Advisory Council for Phoenix

Certifications

  • Certified Retail Operations Professional (CROP) - method
  • CompTIA Network+
  • Food and Beverage Management Certification - program
  • Strategic Hospitality Leadership Certificate - Harbor & Co.
  • SAP Certified Application Associate
  • Certified Retail Store Manager (CRSM) - metric
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified E-Commerce Specialist in Hospitality & Retail - system
  • Certified Sustainability Hospitality Operations Specialist - category

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