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Skills

  • Data entry
  • Data analysis for customer trends
  • Advanced Excel for Data Reporting
  • Multi-line phone talent
  • Billing and account reconciliation
  • Account management
  • Medical terminology knowledge
  • Customer satisfaction survey analysis
  • Stock management
  • Recordkeeping strengths

Work Experiences

  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Was quick to respond to potential customers' questions and requests.
  • Collaborated with vendors to plan more than 6 daily pickups and weekly deliveries.
  • Facilitated program orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Ensure that customers and internal departments are properly communicated with.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Kept the process and system areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Credit Card Representative with 6 years of successful stakeholder engagement and team leadership experience.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Fluent in Spanish. Personable and professional communicator.
  • Achieved success in providing unsurpassed customer service.
  • With extensive experience in the process industry, I am a knowledgeable and dedicated customer service professional.
  • Under duress, personable and professional.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Reviewed and processed credit card applications for Tableau, ensuring compliance with regulatory standards and improving accuracy by 28%.
  • Documented and resolved metric which led to system.
  • Successfully trained staff and enhanced knowledge of Miscellaneous compliance, reducing internal audit findings by 77%.
  • Negotiated contract terms with payment vendors, reducing processing fees by 83% which boosted department profitability.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved 45% improvement in customer satisfaction scores by launching a proactive communication plan for existing credit card holders.
  • Managed a portfolio of over 14 VIP clients, ensuring a 43% retention rate through premium customer service and relationship management.
  • Built and maintained a bilingual customer support strategy Spanish, increasing consumer satisfaction scores by 57%.
  • Provided financial counseling and guidance to low-income applicants, approving 7 new credit card applications while maintaining risk thresholds.

Affiliations

  • International Association of Credit Portfolio Managers
  • Institute of Consumer Financial Education
  • National Association of Credit Services Organizations
  • National Retail Federation - Fraud Prevention Community
  • Rotary International
  • Networking group specialized in fraud detection within financial services
  • National Society of Compliance Professionals
  • Association of Finance & Insurance Professionals
  • Toastmasters
  • American Bankers Association

Certifications

  • Certificate in Financial Planning and Analysis (FP&A) - Cedar Works
  • Certified Compliance Officer (CCO) - Meridian
  • Certified Customer Service Professional (CCSP) - Lakeside Partners
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Certified Contact Center Manager (CCCM) - Call Center School
  • Ethics in Customer Service Certification - Cedar Works
  • ServSafe
  • Customer Complaint Investigator Certification - Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Data Analytics for Customer Service Professionals - Beacon Labs

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Rachel B.Applying for grad programs.

I think this was an amazing service. I really appreciated the reasonable price to build my resume. I will definitely use this service again when I start job-shopping after graduation. Thank you so much for helping me build a resume!

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Sheila J.Helped me get my first job!

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You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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That was the best service I've ever used! Built a resume with your help, got the job! Should I need to recreate a resume, I will be back.

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I found this super easy to use and made creating a resume fun and easy and their support was very friendly.

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