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Skills

  • Inventory management and parts sourcing
  • Customer relations
  • pH meter and test kit usage
  • Project organization
  • Project estimation and bidding
  • Problem resolution
  • Health and safety compliance in pool environments
  • Relationship development
  • MS Office
  • Process improvement

Work Experiences

  • Achieved results over 7 years.
  • Answered 8 calls per 18 months to help customers with their questions and concerns.
  • Coordinated large-scale pool renovations for luxury hotels at Phoenix, achieving project milestones under budget by 85% and on schedule.
  • Conducted diligent follow-up after service visits.
  • Completed projects on schedule.
  • Collaborated with engineering teams on custom pool builds.
  • Achieved this over the course of 2019.
  • Adjusted water pH to 74%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved project milestones under budget by 53%.

Summaries

  • Conducted water quality checks.
  • Committed to proactive troubleshooting.
  • Career-driven professional in pool installation and service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved faster pump repairs for clients.
  • Dedicated to learning, growing, and succeeding in Automotive and Motor Vehicles.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at enforcing hazardous chemical protocols.
  • Achieved a 32% decrease in environmental impact for clients.
  • Expert at planning facility maintenance to reduce downtime and safety risks.

Accomplishments

  • Led marketing efforts for residential pool servicing, contributing to a 81% increase in new clients over the course of 2021.
  • Managed pool maintenance routes for over 8 different clients, ensuring consistent service levels and reducing water contamination risks.
  • Reduced customer complaints by 19% by implementing standardized quality checks for pool chemical levels and filter functionality.
  • Grew client base by 47% through the creation and implementation of a tiered pricing structure that catered to various customer budgets.
  • Resolved product issue through consumer testing.
  • Improved company profitability by negotiating favorable rates with suppliers for high-quality pool equipment and chemicals, saving 21% annually.
  • Developed and executed a client education initiative, reducing customer service follow-ups by 52% through proactive training on pool maintenance and safe operation.
  • Collaborated with team of 18 in the development of standard.
  • Trained new technicians in proper usage of high-pressure washing tools, leading to more efficient service times and reduced post-maintenance cleanup.
  • Installed UV sanitation systems to improve water quality while reducing the need for harsh chemical treatments by 51%.

Affiliations

  • American Society of Safety Professionals
  • Society of Human Resource Management
  • National Association of Social Workers
  • Builders Association for Custom Pools and Spas
  • International Council of Nurses
  • International Association for Structural Engineering of Swimming Pools
  • Technician Specialist Programming Network for Pool Automation Systems
  • Association for Computing Machinery
  • Freemason
  • Society of Women Engineers

Certifications

  • SPPA Swimming Pool and Spa Inspector Certification by initiative (SPPA)
  • Certified Public Accountant (CPA)
  • CPR and First Aid Certification by framework or process
  • ServSafe
  • National Swimming Pool Foundation’s Environmental Sustainability Certification by procedure
  • Certified Water Chemistry Specialist by program (Pool & Hot Tub Alliance)
  • CompTIA Security+
  • Certified Pool Operator (CPO) by system (National Swimming Pool Foundation)
  • OSHA 10-Hour General Industry Certification for Safety Protocol Compliance
  • CompTIA Network+

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