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Skills

  • Organization
  • Customer service excellence
  • Customer Feedback Integration
  • Customer retention strategies
  • Project organization
  • Carburetor adjustments and replacements
  • Field repair services
  • Vendor negotiation
  • Fuel system troubleshooting
  • Customer service

Work Experiences

  • Built custom small engines for specialized applications, driving customer referrals and increasing shop revenue by $14 monthly.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 74% reduction in defects.
  • Had an excellent attendance record and was always on time for work.
  • Contributed to enhanced performance on next-gen parts.
  • Achieved $7 savings for a fleet of vehicles.
  • Achieved a 16% reduction in customer complaints.
  • Contributed to business growth.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Achieved a standard increase in project efficiency.

Summaries

  • Adept at troubleshooting fuel system issues.
  • Achieved a 62% rise in year-over-year project completion rates.
  • Consistently reduced repair times by 41%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently improved repair turnaround times by 48%.
  • Achieved a 48% reduction in post-repair customer complaints.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at optimizing timelines for part replacements.
  • Achieved a perfect OSHA safety score for 2015.
  • Client-focused Small Engine Repairer offering field services to reduce operational delays, saving businesses $8 annually in maintenance costs.

Accomplishments

  • Contributed to a new diagnostic protocol that decreased troubleshooting time by 70%, leading to quicker job completions.
  • Serviced high-demand sectors like construction by rebuilding QuickBooks engines, generating significant new business valued at $18.
  • Performed comprehensive electrical diagnostics using Jira on next-generation engines, reducing troubleshooting time by 62%.
  • Spearheaded companywide transition to metric, reducing technician error rates by 27% within the first quarter.
  • Developed and implemented quality control measures for repair assessments, keeping warranty claims under 29% and thus saving $13 annually.
  • Rehabilitated used engines for resale, contributing to $14 in revenue in 2015.
  • Diagnosed and repaired 6 two-stroke and four-stroke engines, ensuring over 82% reduction in turnaround time and zero repeat issues.
  • Negotiated bulk purchasing agreements with key suppliers to reduce material costs by $9.
  • Designed training program to onboard new technicians, improving first-time repair success rates by 40% and reducing overall labor costs.
  • Utilized MIG welding techniques to customize engine brackets, improving safety and extending equipment lifespan by 82%.

Affiliations

  • Toastmasters
  • International Association of Administrative Professionals
  • Lions Club
  • Landscaper and Lawn Care Association (Local Chapter)
  • Environmental Protection Agency (EPA) Small Engine Maintenance Compliance Program
  • American Medical Informatics Association
  • Certified Diagnostic Technician - Lean for Small Engines
  • Rotary International
  • Certified Preventative Maintenance Technician for Small Engines (Six Sigma, 2024)
  • Community College Small Engine Repair Program (Boston)

Certifications

  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Honda Marine Technician Certification
  • EETC Driveline/Hydraulics Technician Certification
  • Apple Certified Associate (ACA)
  • Advanced Engine Performance Specialist (ASE L1)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Certified Equipment Manager (CEM)
  • Salesforce

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