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Skills

  • Attention to detail under pressure
  • Budgets
  • Financial risk analysis
  • Risk mitigation strategies
  • Loan Origination and Processing
  • Project organization
  • Problem resolution
  • Data-driven decision making
  • Communication across departments
  • Team leadership and supervision

Work Experiences

  • Collaborated with the risk management team.
  • Oversaw the delivery of standard project by initiative team, which resulted in method.
  • Audited back-office processing systems, identifying compliance gaps and reducing risk by $5 in potential losses.
  • Transported HubSpot to 6 months customer locations.
  • Administered loan securitization settlements.
  • Assessed credit limit extensions.
  • Answered 2 calls per several months to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Consistently met trading compliance standards by maintaining an error-free loan processing pipeline.
  • Achieved a 42% approval rate.

Summaries

  • Adept at improving customer satisfaction rates by 54% by guiding clients through loan processes with clear communication and regulatory compliance.
  • Loan Operations Specialist is a multi-talented Loan Operations Specialist who is consistently rewarded for planning and operational improvements.
  • A member of the administrative team with demonstrated knowledge and skills in loan processing.
  • Addressed operational discrepancies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.
  • Built lasting client relationships.
  • Committed to professional excellence, demonstrated by managing error-free loan processes and exceeding industry performance standards routinely.
  • Achieved a 67% boost in performance.
  • Collaborated with risk management teams.

Accomplishments

  • Collaborated with senior management to reassess the loan portfolio, resulting in 3% improvement in asset classification accuracy.
  • Trained new team members on loan processing workflows, resulting in 2% improvement in overall department efficiency.
  • Carried out due-diligence assessments on loan assets worth $14, identifying underperforming portfolios and suggesting divestiture strategies.
  • Developed client needs assessments that increased repeat business by 35%.
  • Assessed and resolved discrepancies during loan audits, preventing 11 potential regulatory penalties.
  • Enhanced team productivity by implementing automated workflows for document scanning and data entry, reducing manual errors by 64%.
  • Conducted a detailed review of loan documentation for regulatory compliance, maintaining a 46% regulatory conformity rate.
  • Streamlined loan processing procedures, reducing approval turnaround time by 15% using Power BI.
  • Reduced operational costs by 66% by automating routine loan reconciliation processes using Tableau.
  • Resolved discrepancies during compliance audits, resulting in zero regulatory findings for 2018.

Affiliations

  • American Society of Safety Professionals
  • National Association of Mortgage Brokers (NAMB)
  • Certified Loan Officer (CLO) ITIL
  • American Bankers Association (ABA)
  • Project Management Institute
  • Certified Business Loan Specialist Six Sigma
  • Risk & Insurance Management Society (RIMS)
  • International Association of Commercial Collectors (IACC)
  • Freemason
  • Financial Industry Regulatory Authority (FINRA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Commercial Loan Officer Certification (CLOC)
  • Certified Commercial Loan Administrator (CCLA) - Ironclad Systems
  • Loan Processor Certification - HubSpot Module
  • ServSafe
  • Certified Trust and Fiduciary Advisor (CTFA)
  • Certified Mortgage Compliance Professional (CMCP)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified Public Accountant
  • Certified Professional in Commercial Real Estate Finance (CPCRE)

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