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Skills

  • Financial risk analysis
  • Client satisfaction enhancement
  • Team management
  • Process automation
  • Client needs assessment
  • Time management
  • Loan Origination and Processing
  • Data accuracy monitoring
  • Risk mitigation strategies
  • Financial reporting systems (Power BI)

Work Experiences

  • Audited back-office processing systems.
  • Consistently met trading compliance standards by maintaining an error-free loan processing pipeline.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Checked each applicant's credit history, personal references, and employment history.
  • Completed processing within 18 months.
  • Audited 13 accounts.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Audited back-office processing systems, identifying compliance gaps and reducing risk by $5 in potential losses.
  • Consistently met trading compliance standards.
  • Analyzed loan portfolios monthly.

Summaries

  • Achieved a reduction of 61%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 41% reduction in portfolio exposure.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 82% reductions in risk assessment processing times by collaborating with underwriting and risk teams to refine approval strategies.
  • Loan Operations Specialist with 6 years of successful budget management and team leadership experience.
  • Achieved annual savings of $5.
  • Achieved greater oversight.
  • Achieved 65% risk reduction.
  • Achieved 53% repeat business.

Accomplishments

  • Drove continuous improvement initiatives that reduced loan verification times by 12 hours per case.
  • Streamlined loan processing procedures, reducing approval turnaround time by 15% using Power BI.
  • Resolved product issue through consumer testing.
  • Documented and resolved process which led to category.
  • Collaborated with underwriting and risk departments to enhance loan approval processes, which increased volume processed by 64%.
  • Played a direct role in achieving 17% in portfolio growth through strategic realignments of high-risk loans.
  • Developed client needs assessments that increased repeat business by 35%.
  • Negotiated loan dispute resolutions involving complex terms, allowing 12 accounts to retain active standing.
  • Assessed and resolved discrepancies during loan audits, preventing 11 potential regulatory penalties.
  • Collaborated cross-departmentally to ensure alignment of risk assessments, improving loan performance by 63%.

Affiliations

  • National Credit Union Administration (NCUA)
  • Toastmasters
  • Jaycees
  • Association of Information Technology Professionals
  • Certified Loan Officer (CLO) ITIL
  • International Association of Administrative Professionals
  • Operational Risk Management Certificate Scrum Master
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Loan Operations Leadership Group Phoenix

Certifications

  • Certified Trust and Fiduciary Advisor (CTFA)
  • Certified Professional in Commercial Real Estate Finance (CPCRE)
  • Certified Residential Underwriter (CRU)
  • Securitization Analyst Certification - initiative
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Loan Processor Certification - HubSpot Module
  • Registered Mortgage Loan Servicer (RMLS)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • CompTIA A+ Technician

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