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Skills

  • Adoption of workflow management software
  • Process Automation Software Utilization
  • Executive meeting coordination
  • Data entry
  • Database administration
  • Account reconciliation
  • Conflict resolution and mediation in teams
  • Relationship building
  • Monthly operational report analysis
  • Performance evaluation and feedback delivery

Work Experiences

  • Completed the event on time.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Restructured installation processes and staff teams, resulting in a 11% increase in productivity.
  • Conducted performance review sessions.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Adhered to budget.
  • Organized framework meetings for 16 Office Services Supervisors and coordinated the availability of conference rooms for attendees every 6 months.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Aligned team goals with corporate objectives.
  • Assisted HR with employee records management, ensuring document accuracy and regulatory compliance in accordance with category.

Summaries

  • Office Services Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Achieved 83% productivity increase.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Spanish and French are both conversational.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Achieved a 75% decrease in unnecessary expenditures.
  • SAP expert with database management experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Drafted and enforced compliance procedures to meet industry regulations, reducing fines and regulatory risks by 54% over three years.
  • Led efforts to move the department to a paperless system, reducing print-related expenses by $13 per year and minimizing environmental impact.
  • Documented and resolved program which led to system.
  • Organized and facilitated meeting schedules between executives and staff members, optimizing communication and reducing meeting time by 36%.
  • Resolved internal and external conflicts related to operational processes and vendor disputes, achieving process and fostering stronger business relationships.
  • Delivered performance evaluations for team members, identifying key areas of growth and leading to a 31% improvement in department-wide efficiency.
  • Assisted in the rollout of new office productivity software, conducting training sessions that resulted in 66% adoption of the technology across departments.
  • Formulated workplace safety policies that exceeded industry standards, leading to a 48% reduction in workplace incidents over several months.
  • Streamlined document procurement processes by implementing a central digital system that cut order processing time by 74% and saved $17 annually.
  • Managed cross-functional office projects, coordinating between departments and external partners to ensure successful project outcomes within budget by $17.

Affiliations

  • American Marketing Association
  • Automation Anywhere Community – Office Automation Practices Circle
  • Business Professionals Network (BPN) – Leadership Best Practices Group
  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM) - Member since 2015
  • Association for Computing Machinery
  • Admin Awards National Guide – Nominated in Office Supervisor Category
  • Freemason
  • Jaycees
  • Women in Facilities Management (WIFM)

Certifications

  • CompTIA A+ Technician
  • Certified Conflict Manager (CCM) by Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Employee Records Management Specialist Certification by Brightline
  • Certified Office Service Professional (COSP)
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Mail & Shipping Systems Manager (CMSSM)

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