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Skills

  • Customer feedback resolution
  • Business operations
  • Agile project methodology
  • Supervision
  • Vendor relationship management
  • Contract Negotiation and Management
  • Business Development
  • Regulatory compliance
  • Security systems
  • Customer service

Work Experiences

  • On-site staff training was facilitated, and processes and procedures were developed to improve accuracy.
  • Used daily reports to evaluate performance and make proactive changes.
  • Was in charge of a initiative department with over 11 employees and a budget of $5 method.
  • Studied existing procedures and policies to provide optimal leadership to employees and method operations when filling in for absent managers.
  • Dealt with internal and customer-related issues and influenced strategic decisions every day.
  • Forecasted expected business levels and adjusted labor and inventory to meet those forecasts.
  • Achieved 10 successful contract signings.
  • Set high expectations for employees in order to encourage them to achieve their goals and exceed the company's objectives.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Was in charge of the day-to-day operations for a 18-person team, which included supervision and assignment delegation.

Summaries

  • Network Relations Consultant is a focused and diligent Network Relations Consultant with over 4 years of experience in maintaining smooth business operations.
  • Network Relations Consultant has been recognized for creating positive environments in which employees can thrive and succeed.
  • Asana and Workday experts with exceptional interpersonal skills.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • At method company, I'm offering 16 years of related experience and looking for new professional challenges with room for advancement.
  • Dedicated to maximizing employee engagement and performance through training, monitoring, and morale-building techniques.
  • Looking forward to taking on a new challenge with a successful team.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Facilitated the onboarding of 2 new network providers, leading to a 53% expansion of network coverage in Seattle.
  • Played a key role in spearheading a provider satisfaction survey project, achieving a 42% improvement in provider engagement and retention.
  • Trained a team of 7 representatives on new contract negotiation procedures, resulting in an overall negotiation success rate of 62%.
  • Collaborated with network IT teams on system updates that reduced service downtime for 6 providers by 16%.
  • Managed a cross-functional team to implement CRM enhancements, achieving a 65% increase in client engagement and satisfaction.
  • Developed and launched new network performance metrics, allowing leadership to track and increase provider efficiency by 40%
  • Increased compliance with network partner agreements by 60% through persistent follow-up and relationship management strategies.
  • Identified and addressed bottlenecks in dispute resolution processes, reducing the average dispute resolution time by 18 months.
  • Developed quarterly performance reviews of network partners, resulting in 30% improvement in service delivery and operational standards.
  • Enhanced provider education initiatives through webinars and workshops, leading to a compliance increase of 51% within 2023.

Affiliations

  • Completed the Network Infrastructure Professional Development Program at Cedar Works, bolstering skills in cross-functional communication and network expansion.
  • Member of the American College of Healthcare Executives (ACHE) - Participated in annual conferences focused on expanding healthcare provider networks.
  • Certified Vendor Management Expert through Ironclad Systems, integrating these capabilities into network service delivery strategies.
  • Engaged member of the Project Management Institute (PMI) Healthcare Community, specializing in network relations project management methodologies.
  • Certified in Contract Lifecycle Management (CLM) through Northwind, applying these skills to expand provider networks and optimize renewals.
  • Contributed to the Miscellaneous Network Development Committee, assisting in the expansion of services into 6 new regions.
  • Lean IT certification from program, leading initiatives to reduce technical barriers within organizational network service setups.
  • Certification in Lean Six Sigma system from Harbor & Co., applying principles to improve contract lifecycle throughput and reduce bottlenecks.
  • Contributed to the American Health Care Association (AHCA) Network Strategy Committee, implementing data-driven initiatives for provider partnerships.
  • Participated in healthcare conferences hosted by the National Association of Managed Care Physicians (NAMCP) to stay ahead of industry trends.

Certifications

  • ServSafe
  • Certified Professional Contracts Manager (CPCM)
  • SAP Certified Application Associate
  • Certified Health Care Provider Relations Professional (CHCPR)
  • Microsoft Certified: Azure Fundamentals
  • Provider Network Management Training Program – Lakeside Partners (PNMT)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Privacy Professional (CIPP/US)
  • Google Certified Professional Cloud Architect

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