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Skills

  • Crowd control management
  • Emergency response coordination
  • First Aid/CPR
  • Crime prevention
  • Problem resolution
  • Superb surveillance skills
  • Team management
  • Basic fire safety systems operation
  • Project organization
  • Criminal law

Work Experiences

  • Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.
  • Addressed insurance liability risks.
  • Achieved zero major security incidents in 2022.
  • Kept a physical presence at the entrances and exits and carefully monitored the CCTV.
  • Achieved improvement in three years.
  • Worked on urgent issues both independently and collaboratively to protect people and property.
  • Achieved results within 2 months.
  • Assisted in the development of hotel crisis management plans for natural disasters, focusing on minimizing risks to both guests and assets.
  • Interacted assertively but non-confrontationally with all levels of personnel and the general public.
  • Inspected and adjusted security systems, equipment, and machinery to ensure that parking lots and the interior and exterior of the building were fully covered.

Summaries

  • Building, grounds, personnel, and asset protection are all areas where a veteran security associate has excelled.
  • Accomplished in emergency preparedness and crisis response.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Within Miscellaneous, senior Hotel Security Officer and outstanding performer in quality assurance and process improvement.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 25% reduction in event escalations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Demonstrated ability to learn new procedures and policies while adhering to strict guidelines by employing defensive tactics.
  • Achieved results in 17 months.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Interfaced with external vendors providing security services, ensuring contract compliance and cost-effective solutions.
  • Significantly reduced elevator-related security breaches by 72% through the restructuring of patrol shifts.
  • Implemented comprehensive nightly patrol routines that resulted in a 42% drop in incidents of theft and trespassing.
  • Successfully implemented checkpoint systems for after-hours entry, decreasing security violation occurrences by 59% within 18 months of introduction.
  • Ensured compliance with fire safety regulations, achieving a flawless 2023 safety inspection and certification.
  • Maintained detailed incident reports in compliance with category, leading to a higher retention rate of insurance coverage.
  • Resolved product issue through consumer testing.
  • Upgraded outdated surveillance systems, resulting in 83% improvement in visibility and coverage of parking areas.
  • Collaborated with team of 16 in the development of system.
  • Responded to emergencies with poise and speed, ensuring guest safety during approximately 5 evacuations and critical incidents.

Affiliations

  • Toastmasters
  • National Association of Security Companies (NASCO)
  • National Safety Council (NSC)
  • Society of Human Resource Management
  • Lions Club
  • American Marketing Association
  • International Security Management Association (ISMA)
  • Freemason
  • Loss Prevention Foundation (LPF)
  • Society for Human Resource Management (SHRM) Member

Certifications

  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Anti-Terrorism Specialist (CATS) - Anti-Terrorism Accreditation Board
  • Certified Protection Officer (CPO) - International Foundation for Protection Officers (IFPO)
  • Firearm Permit - North Carolina Bureau of Security and Investigative Services
  • Security Management Course - procedure
  • Certified Public Accountant
  • Non-Violent Crisis Intervention Certification – Crisis Prevention Institute (CPI)
  • Advanced Security Officer (ASO) Certification by National Association of Security Officers (NASO)

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