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Skills

  • Organization
  • Problem resolution
  • Customer follow-up and relationship building
  • Team management
  • Budgets
  • Blueprints and schematics
  • Business operations
  • Client consultation and needs assessment
  • High-end audio/visual equipment installation
  • Industry compliance and standards

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Consulted with clients on smart home automation, resulting in a 44% increase in total project revenue.
  • Assisted architects in designing technology-friendly floor plans that increased customer satisfaction within new developments.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 69% drop in maintenance calls.
  • Collaborated with architects.
  • Achieved results over a 2016 period.
  • Delivered all installations within 15 days.
  • Considered customer preferences and spatial limitations.
  • Assisted architects in designing floor plans.

Summaries

  • Clear understanding of client relations and quality assurance as well as data analysis training.
  • Achieved client satisfaction increases of 46%.
  • Custom Installer with over 4 years of experience designing and installing high-end home theater systems, achieving client satisfaction increases of 21% through personalized AV solutions.
  • System Installer with 8 years of field experience who is committed to customer satisfaction.
  • Achieved compliance with local building codes.
  • Committed to integrating eco-friendly technologies into AV systems.
  • Achieved a 20% increase in long-term service uptime.
  • Consulted with clients to understand needs.
  • Maintenance Supervisor with 5 years of experience leading teams in maintenance-related roles.
  • Achieved perfect integration with QuickBooks installations.

Accomplishments

  • Consulted with clients to determine ideal placement for Workday, improving system performance and user experience.
  • Monitored service satisfaction post-installation, leading to a 63% reduction in customer escalations.
  • Collaborated with contractors and electricians to ensure seamless integration of low-voltage cabling in 17 locations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Engineered custom enclosures and mountings to enhance audio/visual components' performance and aesthetic integration.
  • Resolved complex cabling issues using advanced diagnostic tools, saving 24% of the project budget.
  • Developed signal testing procedures that ensured all installed AV systems performed at 72% efficiency after setup.
  • Proactively collaborated with homebuilders to ensure custom installation needs were met during the early phases of construction.
  • Troubleshot and resolved 52% of client AV issues remotely, reducing on-site visits and improving client satisfaction.
  • Efficiently rewired 9 homes with smart home automation systems, enhancing connectivity and user control.

Affiliations

  • Society of Motion Picture and Television Engineers (SMPTE)
  • Project Management Institute (PMI) - Certification: PMP
  • Society of Human Resource Management
  • National Systems Contractors Association (NSCA)
  • International Organization for Standardization (ISO) Certifications in Electronics
  • Bachelor of Science in Electrical Engineering or Certified Equivalent
  • Building Industry Consulting Service International (BICSI)
  • American Medical Informatics Association
  • Consumer Electronics Association (CEA)
  • Innovation Institute for Smart Home Professionals (IISHP)

Certifications

  • AVIXA Certified Technology Specialist (CTS-D for Design)
  • Extron AV Associate Certification
  • CompTIA A+ Certification
  • Certified Home Automation Professional (CHAP)
  • Fiber Optic Association (FOA) Certified Outside Plant Technician
  • SHRM Certified Professional (SHRM-CP)
  • Certified Residential Audio Installer
  • Certified Low Voltage Technician (CLVT)
  • Salesforce
  • Certified Alarm Technician (Electronic Security Association)

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