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Skills

  • Project organization
  • Data entry
  • Extremely organized
  • Fecal, urine and blood testing
  • Data Management
  • User interface understanding
  • Conduct necropsies
  • Safety and compliance
  • Budgets
  • Document scanning

Work Experiences

  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Bathed and dipped dogs with framework mange or parasitic infestations, as well as applying itch-relieving medications.
  • Created multi-threaded admin web applications based on method.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Gave program and system medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Administered prescribed medications and treatments.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Administered prescribed medications and treatments to an average of 8 animals per week while ensuring correct dosage and timing.
  • Metric helped me achieve $227,000.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Seasoned
  • On each walk, I'm committed to ensuring that each dog receives the necessary exercise and attention.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Articulate
  • Dependable
  • Determined sales and marketing professional with 14 years of experience in method industry.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Assisted in the development of clinic-wide safety procedures that resulted in a reduction of workplace accidents by 28%.
  • Positively impacted client satisfaction by providing compassionate follow-ups and answering questions across multiple communication channels, leading to a Top Performer at Atlanta.
  • Increased sales 17% over three years.
  • Assisted in executing emergency care procedures with a 42% success rate, stabilizing animals before further treatment by veterinarians.
  • Managed client intake and discharge, contributing to a 52% increase in appointment efficiency and client satisfaction.
  • Resolved product issue through consumer testing.
  • Coordinated and led bi-weekly client education sessions on pet care, resulting in a 41% increase in preventative care bookings.
  • Trained a cross-functional team on updated safety protocols, reducing treatment room accidents by 69%.
  • Consulted with veterinarians to create management plans for recovering pets, improving patient recovery rates by 15% over one year.
  • Successfully processed and sterilized 10 surgical and diagnostic tools per day, improving clinic's prep-time for procedures.

Affiliations

  • Pet Partners Animal Therapy Volunteer Certification
  • International Association for Animal Hospice and Palliative Care (IAAHPC)
  • Association of Pet Dog Trainers (APDT)
  • Association for Computing Machinery
  • Pet Care Services Association (PSCA)
  • Pet Cancer Foundation Contributor
  • World Small Animal Veterinary Association (WSAVA)
  • Veterinary Specialty Technicians Association
  • Pet Nutrition Alliance Supporter
  • Society of Human Resource Management

Certifications

  • Veterinary Assistant Diploma - Cedar Works
  • Certified Public Accountant (CPA)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Veterinary Assistant (CVA) - method
  • Specialized Certificate in Animal Care - Vantage
  • Radiology Safety Certification - method
  • Zoonotic Disease Education Certification
  • Veterinary Technology Credentialing - Northwind
  • Fear Free Certified Veterinary Professional

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