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Skills

  • Team management
  • Risk management processes and analysis
  • Clerical support
  • Pre- and Post-Operative Care
  • Extremely organized
  • Emergency and preventive care
  • Staff development
  • Operational improvement
  • Inspection reviews
  • Strong verbal communication

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Administered prescribed medications and treatments to an average of 8 animals per week while ensuring correct dosage and timing.
  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Assisted in the development of clinic-wide safety procedures that resulted in a reduction of workplace accidents by 50%.
  • Metric helped me achieve $227,000.
  • Achieved a 54% increase in repeat visits.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved PMP certification to perform specialized care, allowing for expanded in-house treatment options.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Dependable and courteous self-starter and team player seeking to apply previous experience to a process position with a forward-thinking organization.
  • Over 17 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Knows the best walking routes and dog parks in the area.
  • Pragmatic
  • Versatile
  • Collaborate with commercial lenders to achieve sales targets.
  • Service-driven
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Skills in workflow optimization and performance reporting are available.
  • Focused on customer service

Accomplishments

  • Reduced animal stress during handling by applying advanced animal behavior techniques, leading to a 72% decrease in incidents of distress.
  • Administered prescribed medications and treatments to an average of 13 animals per week while ensuring correct dosage and timing.
  • Conducted inventory checks of medical supplies weekly, helping to identify leakages and reduce resource wastage by 22%.
  • Initiated daily weight checkups and wellness assessments for resident animals, identifying critical conditions early for 47% faster treatment.
  • Increased sales 17% over three years.
  • Trained a cross-functional team on updated safety protocols, reducing treatment room accidents by 69%.
  • Developed a new system for medication administration logs, decreasing missed treatments by 16% over one year.
  • Consistently educated pet owners on basic animal care, nutrition, and preventative measures, resulting in a 75% improvement in client knowledge retention.
  • Reduced kennel cleaning time by streamlining processes, leading to a 54% increase in operational efficiency.
  • Reduced supply costs by 69% annually by identifying more cost-effective vendors without compromising animal health standards.

Affiliations

  • International Veterinary Academy of Pain Management (IVAPM)
  • Freemason
  • Project Management Institute
  • Society of Women Engineers
  • Society of Veterinary Behavior Technicians
  • Jaycees
  • National Animal Supplement Council (NASC)
  • Society of Human Resource Management
  • Pet Care Services Association (PSCA)
  • Association of Shelter Veterinarians

Certifications

  • Pet First Aid and CPR Certification - category
  • CompTIA Security+
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Veterinary Phlebotomy Technician Certification
  • Veterinary Anesthesia and Analgesia Certification
  • Animal End-of-Life Care Certification - Brightline
  • Specialized Certificate in Animal Care - Vantage
  • Certified Veterinary Support Assistant (CVSA)
  • Wildlife Rehabilitation Certification - framework

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