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Skills

  • File and data retrieval systems
  • Shipping and receiving
  • Phone call answering
  • Operational improvement
  • 3M Encoder
  • Tracking documents
  • Process improvement
  • Calendaring
  • Resolving discrepancies
  • Transporting files

Work Experiences

  • Created and updated HubSpot spreadsheets for tracking, analyzing, and reporting on process and category data.
  • Maintained strict confidentiality to maintain customer confidence and protect operations.
  • Correspondence, forms, reports, calendars, and other documents were among the things I prepared.
  • Was in charge of the reception area, which included answering phones, handling in-person requests, managing internal and external communications, and greeting visitors.
  • Oversaw a 15-month project to revamp the filing system, resulting in a 17% increase in department productivity.
  • Increased customer retention by effectively resolving problems.
  • Coordinated the schedules of 15 call center representatives, making adjustments as needed to ensure that service levels were met.
  • Used strong time management and organizational skills to ensure smooth and seamless operations.
  • Communicated with clients and gathered data to assist executives and increase office productivity.
  • Prepared for meetings by gathering all necessary materials ahead of time.

Summaries

  • Dedicated Records Specialist with 9 years of experience and a priority-driven attitude.
  • This enthusiastic and well-organized Administrative Assistant possesses a variety of skills, including data entry, schedule management, and event planning.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Reliable Program Support Assistant seeking to apply 16 years of stakeholder engagement and project management experience to the Records Specialist position.
  • Salesforce and Adobe Creative Suite experts.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Confidentiality-conscious Records Specialist with a firm grasp on privacy policies and the importance of maintaining client confidentiality through file retention, maintenance, and transfer.

Accomplishments

  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Collaborated with members of IT to migrate 18 years of archived content from physical to digital formats, reducing search time by 39%.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Monitored and executed document version control procedures, effectively reducing confusion from outdated materials by 26%.
  • Accomplished process through category.
  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Collaborated with key stakeholders to evaluate and overhaul document storage processes, improving response times by 48% for internal audits.
  • Facilitated the successful transition from paper-based to digital records, resulting in a 39% improvement in document access and long-term preservation.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Affiliations

  • National Association of Government Archives and Records Administrators (NAGARA)
  • Records Management Society (RMS) - Phoenix
  • American Health Information Management Association (AHIMA)
  • Certified Archivist Certification (CA) - Academy of Certified Archivists
  • American Medical Informatics Association
  • American Marketing Association
  • Society of Human Resource Management
  • Records Management Community at category
  • Society of Women Engineers
  • Digital Preservation Coalition (DPC)

Certifications

  • Lean Six Sigma Green Belt Certification
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Certified Document Imaging Architect (CDIA+) from CompTIA
  • Project+ from CompTIA for project management skills
  • ISO 15489 Information and Documentation Certification
  • Apple Certified Associate (ACA)
  • Document Control and Records Management Certificate from standard
  • Salesforce

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