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Skills

  • Relationship development
  • ERP-related data migration
  • TCP/IP
  • ERP data analytics for decision-making
  • Staff education and training
  • ERP disaster recovery planning
  • ERP project management
  • End-user support and feedback analysis
  • Application support
  • Regulatory compliance

Work Experiences

  • Achieved 48% cost-savings.
  • Collaborated with logistics on ERP data analytics.
  • Achieved results in the first one year.
  • Consolidated 18 systems into a unified platform.
  • Automated order tracking processes within the ERP system.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Benefited the compliance.
  • Addressed reporting needs.
  • Collaborated with supply chain leadership to automate order tracking processes within the ERP system, reducing fulfillment delays by 12 hours.
  • Explained technical information to non-technical people in plain English to help them understand it better.

Summaries

  • Clear understanding of process improvement and strategic planning as well as budget management training.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • ERP Specialist with a 13-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Collaborative ERP Specialist with cross-functional expertise.
  • Boosted decision-making efficiency by 58%.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Achieved operational error reductions of up to 50%.
  • Jira expert and ServiceNow user.
  • Adept at configuring custom ERP modules.
  • Excellent performance reporting and cross-functional collaboration knowledge.

Accomplishments

  • Collaborated with team of 4 in the development of process.
  • Partnered with marketing to integrate ERP reporting with external data sources, cutting down data reconciliation time by 9 hours weekly.
  • Led post-go-live evaluations for ERP implementations, providing actionable recommendations that improved system performance by 42%.
  • Executed ERP data migration and mapping, leading to 72% reduction in data loss and ensuring seamless historical data access.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted biweekly ERP performance assessments, reducing overall system latency by 71% and improving end-user experience.
  • Designed and led training sessions for ServiceNow integration within ERP, raising user competency to 74% within 9 sessions.
  • Recognized by management for reducing ERP process bottlenecks by 45% through effective configuration and process optimization.
  • Worked with senior management to align ERP initiatives with company-wide goals, driving 69% ROI on ERP investments within 18 months.
  • Reduced ERP-related operating costs by 82% through vendor negotiations and in-house customization of critical modules.

Affiliations

  • Member of the Enterprise Resource Planning Technology Association (ERPTA), enhancing industry-standard compliance
  • Attendee of annual Oracle OpenWorld conference, networking with ERP professionals
  • Professional Member of Odoo ERP Solutions User Group
  • Association of Information Technology Professionals
  • Continuous learner through the Institute of Internal Auditors (IIA), focusing on ERP Compliance
  • Certified ERP Financials Consultant recognized by the International Association of ERP Consultants (IAEC)
  • Involved in ERP Special Interest Group within the American Society for Quality (ASQ)
  • National Association of Social Workers
  • Participant in ERPNext Open Source ERP Community
  • Project Management Institute

Certifications

  • Certified Business Process Professional (CBPP) - Harbor & Co.
  • Certified Cloud Security Professional (CCSP) - Ironclad Systems
  • Certified SAP Application Associate: SAP S/4HANA, Asana
  • APICS Certified in Production and Inventory Management (CPIM) - Northwind
  • Certified Technical ERP Consultant, Asana
  • Certified in the Governance of Enterprise IT (CGEIT) - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • SQL Advanced Certification, Vantage
  • Microsoft Certified: Power BI Data Analyst Associate – Adobe Creative Suite
  • SAP Certified Application Specialist - Financials in SAP S/4HANA, Microsoft Excel

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