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Skills

  • Staff education and training
  • Cloud-based ERP migration
  • ERP data analytics for decision-making
  • Data entry
  • ERP post-go-live evaluations
  • ERP audit and data integrity validation
  • Communications
  • Organization
  • Mac systems
  • Collaborating with IT and network teams

Work Experiences

  • Achieved 48% cost-savings.
  • Increased company revenue by 10% beyond 18 months targets by upselling products and services.
  • Collaborated with cross-functional teams.
  • Addressed reporting needs.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Boosted productivity by 81%.
  • Achieved 4 savings in troubleshooting costs.
  • Conducted a comprehensive system audit.
  • Achieved a 73% improvement in user satisfaction ratings.

Summaries

  • Specializes in initiative and method product troubleshooting.
  • Subject matter expert on QuickBooks with exceptional skills and knowledge in client relations.
  • Aligned technical solutions with business goals.
  • ERP Specialist with a 13-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Boosted decision-making efficiency by 58%.
  • Competent ERP Specialist with experience assisting procedure users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Achieved productivity increases of 76% in human resources.

Accomplishments

  • Trained 11 users on ERP functionalities and specific customization options, driving user efficiency to 52% within 6 months of implementation.
  • Managed cross-functional teams to successfully implement ERP upgrades, reducing downtime by 18% during deployment phases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented real-time reporting features through ERP configuration, increasing data accuracy for compliance by 63% and supporting strategic decision-making.
  • Spearheaded ERP security enhancement initiative, reducing system vulnerabilities by 76% and ensuring compliance with metric.
  • Led successful ERP migration from standard to initiative, reducing data errors by 52% and ensuring no disruption of critical operations.
  • Conducted biweekly ERP performance assessments, reducing overall system latency by 71% and improving end-user experience.
  • Collaborated with 8 departments to refine ERP processes, driving 43% improved inter-departmental data sharing and communication.
  • Reduced ERP-related operating costs by 82% through vendor negotiations and in-house customization of critical modules.
  • Collaborated with team of 4 in the development of process.

Affiliations

  • Association for Computing Machinery
  • Certified ERP Specialist from NetSuite ERP Academy, 2017
  • Affiliate with Workday Rising, regularly attending sessions on ERP financial and HR management
  • Certified SAP ERP Specialist with affiliation to SAP University Alliances
  • Member of the International Society for Enterprise Application Integration (ISEAI), enabling seamless system integration
  • Member of the Association for Operations Management (APICS) for ERP Implementation Best Practices
  • Society of Women Engineers
  • Certified in Six Sigma methodologies, applicant to ERP systems for process optimization
  • Lions Club
  • Member of the Association for Manufacturing Excellence (AME) with an emphasis on ERP-driven process improvement

Certifications

  • CompTIA Network+
  • Infor LN ERP Certified Consultant, QuickBooks
  • Certified in the Governance of Enterprise IT (CGEIT) - Northwind
  • Certified Public Accountant (CPA)
  • Oracle ERP Cloud Certification, QuickBooks
  • Certified Cloud Security Professional (CCSP) - Ironclad Systems
  • Workday Financials Professional Certification, ServiceNow
  • ITIL 4 Foundation Certification - Beacon Labs
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)

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