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Skills

  • User interface understanding
  • Supervision
  • Field consulting
  • Hardware evaluation
  • Operational improvement
  • Conflict resolution
  • Team Leadership
  • Process implementation
  • First Aid/CPR
  • Staff development

Work Experiences

  • Achieved Outstanding Service Award for surpassing team sales goals.
  • Technical integration, systems engineering program management, customer support, and program management were all areas in which I was responsible.
  • Acted as a liaison between clients and initiative, resulting in smoother project delivery and a 37% increase in customer satisfaction ratings.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Oversaw the delivery of process project by framework team, which resulted in standard.
  • Answered 16 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Achieved Excellence Award for surpassing annual sales goals.
  • Helping customers understand product offerings by combining deep technical knowledge with strong communication skills.
  • Achieved 41% renewal rates.
  • Adaptable Business Sales Executive successfully driving results in fast-paced environments, consistently closing deals valued at $9 while enhancing corporate partnerships.
  • Achieved 71% expansion of the client base.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved consistent upsell results.
  • Known for his ability to serve as a technical advocate for customers throughout the sales process.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Consulted
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Collaborated with team of 18 in the development of method.
  • Reduced
  • Developed
  • Initiated
  • Managed
  • Established
  • Established a recurring revenue model, contributing to a sustainable $82,000 pipeline of repeat customers by adopting a consultative selling approach.

Affiliations

  • Association of Information Technology Professionals
  • Business Marketing Association (BMA)
  • Certified Key Account Manager (CKAM) Program
  • American Medical Informatics Association
  • Young Presidents’ Organization (YPO)
  • American Business Women's Association (ABWA)
  • Customer Success Association (CSA)
  • Business Development Institute (BDI)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)

Certifications

  • Inbound Sales Certification by HubSpot Academy
  • Google Analytics Individual Qualification (GAIQ)
  • Certified in Sales Force Automation and CRM by Beacon Labs
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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