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Skills

  • Budgets
  • Change Management
  • Revenue forecasting
  • Business Performance Reporting
  • Presentation and public speaking
  • Market trend analysis
  • Market research
  • Problem resolution
  • Regulatory compliance
  • Revenue generation

Work Experiences

  • Broke into new markets by analyzing competitors' offerings and tailoring value propositions that led to 5 new account wins in three years.
  • Closed over $18 in sales, which included preparing contracts and processing order forms each three years.
  • Increased the team's revenue by over $16 in sales.
  • Improved the client organization and goal alignment by automating the method contact management system.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Analyzed competitors' offerings.
  • Analyzed market trends.
  • Broke into new markets.
  • Achieved Innovation Award recognition.
  • Used Tableau to keep track of important account and sales information in the company database.

Summaries

  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of program product specifications.
  • Costs were consistently reduced while profits were increased.
  • With a background in marketing and sales of 2 products by informing customers of product benefits, team leadership and data analysis, enthusiastic sales expert with a background in marketing and sales of 17 products by informing customers of product benefits, client relations and project management.
  • Bringing 18 years of experience in this field.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Schedule flexibility and the ability to travel up to 18% of the time.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Exceptional sales performer with a track record of exceeding sales targets.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished professional adept at cross-functional collaboration, resulting in enhanced service offerings, driving client retention increases of 23%.

Accomplishments

  • Re-engineered internal approval workflows which reduced client onboarding time by 77% and improved overall client satisfaction.
  • Resolved product issue through consumer testing.
  • Established strategic partnerships with key industry players, resulting in a 34% increase in account penetration and product upsell opportunities.
  • Effectively managed a portfolio of 5 commercial accounts worth $$95,000, exceeding growth expectations by 30%.
  • Conducted market competitor analysis leading to the development of new service offerings, contributing to a profitability increase of 43% for commercial units.
  • Managed and closed high-value commercial accounts with average revenue of $138,000, exceeding sales targets by 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded quarterly account reviews leading to improved client relationships and an upsell rate of 31%.
  • Collaborated with team of 16 in the development of category.
  • Reduced churn rate by 28% by devising and executing a customer loyalty and retention program tailored for commercial clients.

Affiliations

  • National Retail Federation (NRF)
  • American Institute of CPAs (AICPA)
  • National Association of Sales Professionals (NASP)
  • Council of Accountable Relationships Professionals (CARP)
  • Association for Strategic Planning (ASP)
  • Institute of Customer Service (ICS)
  • American Marketing Association
  • Society of Sales Engineers (SSE)
  • Commercial Finance Association (CFA)
  • Rotary International

Certifications

  • Certified Revenue Management Executive - Summit Group
  • Certified Customer Success Manager (CCSM) - Cedar Works
  • Negotiation Mastery Certificate by initiative - 2017
  • Certified Commercial Contracts Manager (CCCM) - Meridian
  • Certified Sales Enablement Professional (CSEP) - Brightline
  • Advanced Certified Salesforce Administrator - Workday
  • Advanced Certificate in Customer Relationship Management (CRM) - initiative
  • Certified Sales Leadership Professional (CSL) – Meridian
  • Certified Sales Professional (CSP) - Beacon Labs
  • Project Management Professional (PMP) - Project Management Institute

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