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Skills

  • Invoice generation
  • Advanced problem solving
  • MS Office
  • Client interaction
  • Supervision
  • Inventory management
  • Call center reporting software
  • Preparing summaries
  • Business operations
  • Agile adaptation in fast-paced environments

Work Experiences

  • Achieved monthly recruitment goals by securing 12 qualified participants, contributing to the success of system.
  • Authored internal training documentation to assist teams in adhering to compliance standards, reducing errors by 33% during quality assurance evaluations.
  • QuickBooks was delivered to customer locations by me.
  • Learned performance reporting and strategic planning to help with office needs.
  • Analyzed trends and data collected from calls to identify pain points in the recruitment process, proposing strategies that cut time-to-hire by 14 days.
  • Answered 16 phone calls per the past year to assist customers.
  • Used QuickBooks to compile data gathered from various sources.
  • Assisted in integrating new cloud-based CRM.
  • Assisted in integrating new cloud-based CRM into recruitment practices, resulting in 20% faster access to client profiles and improved call efficiency.
  • Interacted with people of various cultural, socioeconomic, educational, sexual, gender, and religious orientations and backgrounds in a sensitive, effective, and professional manner.

Summaries

  • Dedicated to collecting accurate data to aid in participant selection.
  • Achieved a follow-up rate increase of 34%.
  • Results-oriented Miscellaneous professional with workflow optimization, client relations, and workflow optimization strengths.
  • Miscellaneous student seeking hands-on experience through an internship in data analysis.
  • ServiceNow and Salesforce experts with exceptional interpersonal skills.
  • Knowledge of QuickBooks in depth, as well as client relations and project management abilities.
  • Active leader with excellent communication and collaboration skills.
  • Achieved client acquisition goals across all roles.
  • Motivating leader who has built and managed category teams in the past.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Utilized a multi-touch strategy for donor conversion, improving engagement rates by 75% for segmented groups.
  • Managed a high-performing outbound recruitment campaign, contacting over 13 leads and securing 17 long-term partnerships.
  • Spearheaded a cross-functional initiative to streamline telemarketing workflows, reducing redundant actions by 37% and improving call throughput.
  • Strategically optimized time slots for outbound calls, resulting in a 23% higher response rate from previously unreachable prospects.
  • Increased donor retention rates by 81% by implementing follow-up protocols that personalized interactions with returning donors.
  • Launched targeted telemarketing campaigns that increased market reach and secured 3 in new business within one year.
  • Created a new cold calling strategy that resulted in 8 of additional revenue for 2018, doubling projected sales targets.
  • Trained and mentored a team of 7 new telerecruiters on best practices, contributing to an 48% increase in department productivity.
  • Managed the CRM integration with a new telemarketing system, improving data accuracy and reducing follow-up times by 28%.
  • Orchestrated a major workforce training event that improved team proficiency in cold calling techniques, cutting down call errors by 84%.

Affiliations

  • Completed Team Leadership Development Certification from the Leadership Management International (LMI), focusing on techniques to improve team performance in recruitment settings.
  • Volunteer with Career Development Committees aimed at enhancing skills needed for active listening and critical questioning in sales.
  • Alumni of Leadership Programs by procedure, honing skills in team leadership, motivation, and pipeline management.
  • Part of the Recruitment Process Innovation Group, contributing to studies and developments in outbound recruiter performance metrics.
  • Recognized as Sales Professional of the Year by the Telemarketing Sales Association in 2024.
  • Member of the International Customer Service Association (ICSA), advancing skills in customer loyalty programs and customer engagement.
  • Certified member of the Customer Relationship Management Institute, showcasing proficiency in CRM systems and lead management.
  • Member of the Society for Marketing Professional Services (SMPS), applying learned networking techniques to improve corporate outreach.
  • Member, Association of Inside Sales Professionals (AISP), promoting best practices in telephone-based sales.
  • Active participant in regional Sales Development Communities of Practice, focused on telephone outreach and customer relationship building.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Digital Marketing Pro by Digital Marketing Institute (DMI)
  • Certified Call Monitoring Specialist by Ironclad Systems
  • Apple Certified Associate (ACA)
  • Certified Professional in Talent Development (CPTD) by ATD
  • Salesforce Certified Administrator (SCA) by Salesforce
  • Google Analytics for Beginners by Google Analytics Academy
  • Google Certified Professional Cloud Architect
  • Professional in Human Resources (PHR) by HR Certification Institute
  • Certified Public Accountant (CPA)

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