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Skills

  • Retail materials management
  • Effective time management and multitasking abilities
  • Customer relationship management (CRM) expertise
  • International sales support
  • Consistent achievement of team and individual sales quotas
  • High-value account acquisition expertise
  • Strategic sales knowledge
  • Training development aptitude
  • Service standard compliance
  • Experience with cloud-based customer management platforms

Work Experiences

  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Kept up to date on product and service changes.
  • Educated employees on company procedures and services.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Averaged 3 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Collaborated with vendors to plan more than 5 daily pickups and weekly deliveries.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Taught new employees about the company's operations, policies, and services.
  • Processed 8 invoices and mailed documentation to clients each the past year.

Summaries

  • Fluent in Japanese. Personable and professional communicator.
  • Workday expert with 12 years of experience in related roles.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Business Solutions Representative proactive with experience in providing support and resolving customer complaints.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Customer Service Representative with 14 years of retail experience in fast-paced, team-oriented environments.
  • Business Solutions Representative with 14 years of successful team leadership and vendor management experience.
  • Motivated to keep customers happy and contribute to the company's success.
  • With extensive experience in the initiative industry, I am a knowledgeable and dedicated customer service professional.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a robust CRM strategy that automated 16% of customer communication tasks, improving lead response time.
  • Collaborated with legal and finance departments to negotiate contract terms, shortening the negotiation cycle by 15 days.
  • Expanded a client portfolio by 4 new clients within 2019, contributing to 2 in new revenue growth.
  • Developed custom, client-specific solutions by conducting thorough needs assessments, generating 17 in recurring revenue over 18 months.
  • Reduced client onboarding times by 24% by optimizing CRM workflows, improving overall customer experience.
  • Initiated market research projects that uncovered new revenue opportunities, totaling 5 in future sales.
  • Managed cross-functional teams to reduce operational bottlenecks, achieving a 85% increase in service response time in 2023.
  • Processed high-priority client requests within 11 business days, ensuring a 69% satisfaction rate.
  • Led customer feedback initiative, directly improving product satisfaction by 60% and reducing churn.

Affiliations

  • Member, Association for Talent Development (ATD), focusing on sales enablement and team leadership workshops.
  • Association for Computing Machinery
  • Certified Member of the International Sales and Marketing Professionals Society (ISMP), focusing on cross-sell and upsell models.
  • Member of the Local Chamber of Commerce, contributing to SME business development via tech-enabled solutions.
  • Certified Customer Success Manager (CCSM) through the Customer Success Association 2015
  • Association of Information Technology Professionals
  • Participant in Harvard Business School's Online Program for Sales Strategy and Execution metric
  • Member, American Association of Inside Sales Professionals (2022-Present)
  • American Society of Safety Professionals
  • Alumni, National Academy of Sales Professionals (NASP), graduated 2023 and active mentor to current cohort.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Professional Certified Marketer (PCM) Sales Management
  • Certified Professional in Supply Management (CPSM)
  • Certified Sales Executive (CSE)
  • Salesforce Certified Administrator
  • CompTIA Network+
  • SQL for Data Analytics Certification Summit Group
  • Advanced Google Ads Certification - 2024
  • Data Science for Business Leaders (Coursera) 2023

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