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Skills

  • Operational improvement
  • First Aid/CPR
  • Client/vendor negotiations
  • City and county regulations
  • Maintenance knowledge
  • Business operations
  • Organization
  • Budgeting
  • Regulatory compliance
  • Data organization and analysis

Work Experiences

  • Avoided potential legal conflicts.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Assessed rent viability in the Chicago area.
  • Assisted in the preparation of 10 commercial lease agreements by ensuring full legal compliance and alignment with building standards.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Property Intern every several months.
  • Ensured that a sufficient number of units were available for sale at all times.

Summaries

  • Property Intern who is communicative and has excellent customer service and quality assurance skills.
  • Property Intern is a multi-talented Property Intern who is consistently rewarded for planning and operational improvements.
  • Collaborative Property Intern who contributed to quarterly financial analysis efforts, identifying cost-saving opportunities and reducing operational expenses by over $4.
  • In stressful situations, maintains a calm and professional demeanor.
  • Achieved 29% operational efficiency gains.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Adhered to complex building codes.
  • Property manager and licensed real estate professional with 9 years of industry experience.
  • Clear understanding of quality assurance and stakeholder engagement as well as quality assurance training.
  • Talented professional regarded as a capable leader and committed problem solver.

Accomplishments

  • Developed digital filing system for all property records, improving document retrieval time by 64% and reducing paper usage.
  • Utilized SAP for tracking lease renewals and early lease terminations, contributing to revenue forecasting accuracy improvements.
  • Designed tenant feedback surveys that led to actionable improvements, resulting in a 47% increase in tenant retention.
  • Assisted in negotiating and preparing 7 commercial lease agreements, ensuring full compliance with legal and industry standards.
  • Collaborated with contractors and vendors during building renovations, securing cost savings of 69% under budget.
  • Conducted financial analysis on property income statements, which led to identifying cost-saving opportunities, improving profit margins by 38% points.
  • Optimized tenant onboarding process, reducing wait times by 83% and enhancing tenant satisfaction scores.
  • Created and presented tenant training materials on property policies, leading to a 60% improvement in understanding and adherence.
  • Led cross-functional teams to resolve building maintenance issues in under 12 days, reducing service backlogs by 74%.
  • Advocated for and implemented ServiceNow to modernize building management workflows, achieving a 73% gain in efficiency.

Affiliations

  • Urban Property Advisory Group – Intern Contributor
  • National Pest Management Association (NPMA) – Trainee
  • Tenant Management Association – Affiliate
  • International Association for Incident Management – Member
  • Project Management Institute (PMI) CAPM Certification Holder
  • American Marketing Association
  • Regional Property Management Association – Participant
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Society of Women Engineers

Certifications

  • Digital Incident Reporting Platform Certification - Workday
  • Fundamentals of Appraisal Certification - Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Property Manager (CPM) – system
  • Certified Tenant Retention Specialist (CTRS) - category
  • ServSafe
  • Certified Business Continuity Professional (CBCP) - framework
  • CompTIA Network+
  • Real Estate Market Analysis Certification - Meridian
  • Real Estate Negotiation Expert (RENE) - National Association of Realtors (NAR)

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