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Skills

  • Staff management
  • Customer service in property management
  • Loan processing
  • Cost-saving strategies
  • Financial budgeting and reporting
  • AMSI
  • Customer service-focused
  • Database management
  • Client/vendor negotiations
  • Building code compliance

Work Experiences

  • Ensured that a sufficient number of units were available for sale at all times.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Boosted efficiency in follow-up by 36%.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Achieved budget savings of $4.
  • Established strong, professional relationships with Property Interns and residents by promoting team collaboration and providing exceptional service.
  • Analyzed housing trends in the Phoenix market and prepared a 4-page report with recommendations, facilitating a 2018 budget forecast.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.

Summaries

  • Adhered to complex building codes.
  • Avoided potential legal disputes.
  • Analytical Property Intern who assisted in preparing 7 commercial lease agreements, ensuring full legal compliance and adherence to complex building codes.
  • Accomplished Property Intern.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Property manager and licensed real estate professional with 9 years of industry experience.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Detail-oriented with prior experience coordinating performance reporting and workflow optimization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Advocated for and implemented ServiceNow to modernize building management workflows, achieving a 73% gain in efficiency.
  • Conducted financial analysis on property income statements, which led to identifying cost-saving opportunities, improving profit margins by 38% points.
  • Achieved occupancy goals for 2020, by collaborating with leasing agents to quickly fill vacancies and ensuring tenant satisfaction.
  • Collaborated with property management team to develop emergency protocols, improving overall safety preparedness by 70% points.
  • Assisted in negotiating and preparing 7 commercial lease agreements, ensuring full compliance with legal and industry standards.
  • Documented and resolved initiative which led to standard.
  • Supported facilities management in overseeing building upgrades, maintaining project timelines, and ensuring 27% compliance with safety standards.
  • Participated in the site audit of Seattle property, identifying issues early and driving a 55% improvement in safety compliance.
  • Reduced operational costs by negotiating vendor contracts, saving the company 6 per year.
  • Monitored real estate market conditions and provided timely reports to leadership, which informed pricing strategy adjustments and increased revenue by 41%.

Affiliations

  • Community Association Institute (CAI) – Associate Member
  • Association for Computing Machinery
  • Local Housing Management Society – Representative
  • Urban Property Advisory Group – Intern Contributor
  • National Multifamily Housing Council (NMHC) – Affiliate
  • Real Estate Council of Chicago – Student Chapter
  • Project Management Institute
  • Regional Property Management Association – Participant
  • Young Real Estate Professionals Group – Member
  • National Fire Protection Association (NFPA) - Member

Certifications

  • Residential Leasing Professional (RLP) - method
  • Tenant Property Management Certification - Summit Group
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Budgeting for Property Management Certification - initiative
  • Certified Business Analysis Professional (CBAP)
  • Residential Building Technician (RBT) - standard
  • Sustainability Facility Professional (SFP) - International Facility Management Association (IFMA)
  • FEMA Incident Command System (ICS) Certification - process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)

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