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Skills

Accreditation Preparation & Standards Adherence
Budget Forecasting in Rehabilitation Services
Employee Retention & Engagement Programs
Pharmacy operations management
Budget Management & Financial Planning
Profit improvements
Operational efficiency improvements
Project oversight
Outpatient Referral Process Optimization
Employee productivity monitoring

Work Experiences

Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
Achieved Excellence Award recognition for outstanding patient outcomes in 2022, surpassing clinical benchmarks set by national rehabilitation standards.
Was in charge of a group of 15 pharmacy technicians.
Achieved $11 savings over 4 fiscal years.
Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
Collaborated with interdisciplinary teams to improve clinical outcomes, leading to a 30% reduction in readmission rates.
Contributed to a 34% improvement in service growth.
Was in charge of all financial transactions and management functions, as well as the strategic management of the $9 operating budget.
Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
Collaborated with medical directors.

Summaries

Achieved a 21% improvement in staff productivity.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Staff development that results in high-performing teams has been recognized.
Within Miscellaneous, senior Director of Rehab Services and outstanding performer in process improvement and cross-functional collaboration.
Achieved optimal results.
Accomplished Director of Rehab Services with exceptional skills in staff development, reducing turnover by 61% through the implementation of targeted mentorship programs and career development plans.
Achieved high standards in care delivery.
Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
Bringing a successful career history of more than 14 years to the table.
Astute professional with extensive experience in pharmacy operations and performance metrics.

Accomplishments

Expanded patient services by introducing program, leading to a 64% increase in patient satisfaction scores.
Developed a strategic plan to improve clinical outcomes, resulting in Innovation Award for innovation in patient care services.
Implemented data-driven care models, improving clinical outcomes and securing President's Club for excellence in rehabilitation.
Reduced staff turnover by 25% through the implementation of work-life balance initiatives and employee engagement programs.
Managed a multidisciplinary team of 3 rehab professionals, enhancing cross-departmental collaboration and achieving a 30% improvement in patient outcomes.
Standardized rehab protocols across all departments, enhancing clinical outcomes and securing Innovation Award for best-in-class rehab services.
Piloted an evidence-based rehabilitation program aimed at method, resulting in a 56% success rate improvement.
Negotiated new contracts with method, delivering savings of 61% in operational costs.
Secured additional funding from process to expand rehabilitation service offerings, incorporating cutting-edge therapies.
Reduced patient rehospitalization rates by 49% through enhanced discharge planning and follow-up care protocols.

Affiliations

Freemason
American Hospital Association (AHA) - Member, Rehabilitation Leadership Council
International Council of Nurses
Health Care Compliance Association (HCCA) - Actively Engaged in Compliance and Accreditation Measures
American College of Healthcare Executives (ACHE) Fellow
American Board of Physical Therapy Specialties (ABPTS) - Certified in framework
Toastmasters
Jaycees
National Research Institute of Rehabilitation Sciences - Co-Author of framework
American Society of Safety Professionals

Certifications

Certified Public Accountant (CPA)
Certified Joint Commission Professional (CJCP)
Certified Aging in Place Specialist (CAPS) by National Association of Home Builders (NAHB)
Health Services Executive (HSE)
Certified Wound Specialist (CWS) by the American Board of Wound Management
CompTIA A+ Technician
Certified Case Manager (CCM) by the Commission for Case Manager Certification
Fellowship in the American College of Healthcare Executives (FACHE)
Advanced Cardiac Life Support (ACLS) Certification by American Heart Association
American Physical Therapy Association (APTA) Board Certification in Orthopaedic Physical Therapy

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