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Skills

Client lifecycle management
Direct sales
Solution selling
Sales processes
Cross-functional team leadership
Accomplished manager
Presentation skills for business reviews
Market expansion and client acquisition
Collaboration with product development teams
Contract negotiation

Work Experiences

Developed and implemented new online marketing strategies that resulted in a 17% increase in sales.
Increased profitability by utilizing marketing and sales strategies to build pipelines.
Increased the team's revenue by over $11 in sales.
Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
Kept up to date on competitor products and pricing in the markets I served.
Hired, supervised, and coached 7 employees on sales strategies to maximize performance.
Created and implemented new business opportunities using strategic networking strategies.
Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
Managed a team of 13 people who sold standard products and services worth more than $8.
Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.

Summaries

Account Relations Manager with a track record of decreasing escalations by 71%.
Account Relations Manager skilled in optimizing CRM tools to increase efficiency by 69% and enhancing customer communication processes. Proven track record in growing annual revenue by $11 with customized client solutions.
Accomplished Account Relations Manager with experience onboarding and training 9 new team members, reducing onboarding time by 69% weeks. A record of reducing client churn by 34% through effective risk management.
Within Miscellaneous, senior Account Relations Manager and outstanding performer in vendor management and cross-functional collaboration.
Exceptional at spotting and profiting from new market trends and revenue opportunities.
Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
Achieved a 82% reduction in ticket resolution times.
To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
Accomplished professional with 8 years of expertise in client onboarding strategies that have consistently reduced ramp-up times by 67% and increased long-term customer engagement.
Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

Implemented risk mitigation measures, rescuing 4 at-risk accounts and enabling $15 revenue retention.
Partnered with sales teams to secure upsells, leading to 12% increase in cross-selling success rate year-over-year.
Played a key role in ensuring delivery compliance for Miscellaneous clients, resulting in improved service commitments by 56%.
Monitored key performance indicators, identifying growth opportunities that contributed to a $7 increase in client renewals.
Customized Salesforce workflows that optimized account tracking and improved internal communication efficiency by 29% points.
Proactively solved high-priority client issues, resulting in $11 in saved client contracts over one year.
Advocated internally for key client needs, leading to a 62% enhancement in service delivery.
Collaborated with team of 15 in the development of method.
Successfully handled escalated client issues in a timely manner, contributing to 31% boost in overall customer solution rate.
Recognized for optimizing account management procedures, leading to a reduction of churn rate by 62% over 6 months.

Affiliations

International Council of Nurses
Partnership with LinkedIn Sales Solutions Partner Program
Customer Experience Professionals Association (CXPA)
Jaycees
Affiliate Member - Professional Communicators Network
Certified Partner Manager (CPM) Certification
Leadership Member - Customer Success Forum
Project Management Institute
Freemason
Project Management Institute - Account Management Chapter

Certifications

First Aid/CPR Certified
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Cisco Certified Network Associate (CCNA)
Certified Revenue Growth Manager (CRGM) by Professional Pricing Society
Advanced Customer Success Manager (ACSM) Certification by Udemy
Salesforce Certified Administrator
SHRM Certified Professional (SHRM-CP)
Certified Revenue Cycle Representative (CRCR) by HFMA
Certified Public Accountant (CPA)
Strategic Sales Management Certification by Harvard Online

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