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Skills

  • Operational risk assessment
  • Business analysis and insight reporting
  • Loss prevention and mitigation strategies
  • Customer-centric service strategies
  • Developing Promotional Campaigns
  • Creating and managing incentive programs
  • Project organization
  • Competitive market analysis
  • Team leadership and development
  • Conflict resolution and problem-solving

Work Experiences

  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Achieved 10% higher turn rates.
  • Educated customers about promotions to increase sales.
  • Analyzed sales metrics across 9 stores.
  • Increased sales by 7% by providing purchase advice and promoting additional products.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Analyzed store-level performance across the region.
  • Achieved 64% budget adherence.

Summaries

  • Within Miscellaneous, senior Regional Retail Manager and outstanding performer in workflow optimization and performance reporting.
  • Accomplished this over 3 quarters.
  • Achieved a 20% increase in quarterly revenue.
  • QuickBooks is something I'm familiar with.
  • Agile and adaptable group leader with a stellar method history, a motivational approach, and an upbeat personality.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Client-facing professional with a positive attitude and expertise in process improvement and strategic planning.
  • Accomplished Regional Retail Manager.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Achieved a 63% reduction in stock shortages.

Accomplishments

  • Led the opening of 15 new retail locations increasing regional footprint and market penetration by 57%.
  • Collaborated with district marketing teams to introduce region-wide promotional events, yielding a 35% increase in foot traffic and sales.
  • Recovered $16 in lost revenue by identifying and addressing fraudulent activity in 6 store operations.
  • Assessed and improved underperforming stores, increasing avg. Item-per-customer metrics by 13%.
  • Implemented cross-regional transfer programs, allowing operational synergies and leading to cost reductions of 13 annually across 6 stores.
  • Partnered with the logistics team to revamp regional supply chain management processes, reducing delivery times to stores by 26%.
  • Implemented an inventory management strategy reducing shrinkage by 62% across 10 stores.
  • Facilitated strategic vendor negotiations, securing exclusive pricing that reduced regional COGS by 61% for Salesforce.
  • Streamlined the new product launch process, reducing time-to-market by 69%, while enhancing execution consistency across 18 stores.
  • Documented and resolved procedure which led to program.

Affiliations

  • American Management Association (AMA)
  • National Retail Federation (NRF)
  • Certified Retail Executive (CRE)
  • Customer Experience Professionals Association (CXPA)
  • Certified Fraud Examiner (CFE)
  • Healthcare Distribution Alliance (HDA)
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Project Management Institute
  • International Franchise Association (IFA)

Certifications

  • Microsoft Certified: Azure Fundamentals for Retail Managers 2015
  • Certified Lean Six Sigma Green Belt (CLSSGB) - Harbor & Co.
  • CompTIA A+ Technician
  • Certified Customer Service Professional (CCSP) - Brightline
  • Certified Financial Risk Manager (FRM) - Global Association of Risk Professionals (GARP)
  • Advanced Certification in Retail Data Analytics ServiceNow, 2021
  • Certified Retail Operations Manager (CROM)
  • Advanced Certificate in Sales Analytics for Retail Power BI, 2018
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Certified Merchandise Planner (CMP) 2016, Harbor & Co.

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