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Skills

  • Budgeting and financial planning
  • Customer-centric service strategies
  • Team leadership and development
  • Negotiating supplier agreements
  • Developing and rolling out training programs
  • Supervision
  • Project organization
  • KPI-driven performance analysis
  • Regulatory compliance
  • Data-driven decision making

Work Experiences

  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Created a task schedule for Regional Retail Managers based on their individual strengths and knowledge of vendor management.
  • Adjusted merchandising strategies.
  • Achieved a 31% improvement in regional mystery shopper scores.
  • Analyzed sales metrics across 17 stores and presented actionable insights to executive leadership, driving a 5 improvement in regional P&Ls.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Increased sales by 7% by providing purchase advice and promoting additional products.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Adjusted local pricing strategies.

Summaries

  • Achieved a 63% reduction in stock shortages.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Able to adjust pricing strategies.
  • Client-facing professional with a positive attitude and expertise in process improvement and strategic planning.
  • Achieved a 80% improvement in employee retention.
  • Able to outperform competitors.
  • Regional Retail Manager with 4 years of experience supervising employees in program environments.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Regional Retail Manager is a multi-talented Regional Retail Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Implemented cross-regional transfer programs, allowing operational synergies and leading to cost reductions of 13 annually across 6 stores.
  • Boosted mystery shopper scores by 44%, reinforcing adherence to company standards through continual staff training and store evaluations.
  • Drove stockroom and floor space redesign initiatives, enhancing operational efficiency and resulting in higher service speed across 4 stores.
  • Led the opening of 15 new retail locations increasing regional footprint and market penetration by 57%.
  • Led the deployment of a new POS system across 13 regional stores, increasing transaction speeds by 47% seconds and reducing queue times by 63%.
  • Increased Salesforce sales by 43% by negotiating exclusive regional promotions with key distributors.
  • Partnered with the logistics team to revamp regional supply chain management processes, reducing delivery times to stores by 26%.
  • Implemented an inventory management strategy reducing shrinkage by 62% across 10 stores.
  • Developed and enforced new KPIs for 10 regional stores that drove a 57% increase in customer service ratings and same-store sales growth.
  • Reduced annual labor costs by 13 across 3 stores through strategic workforce planning and improved hourly labor assignments.

Affiliations

  • SCORE (Service Corps of Retired Executives)
  • Certified Supply Chain Professional (CSCP)
  • Retail Financial Services Council (RFSC)
  • American Marketing Association
  • National Retail Federation (NRF)
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Society for Human Resource Management (SHRM)
  • Association for Corporate Growth (ACG)
  • American Medical Informatics Association

Certifications

  • CompTIA Network+
  • Certified Retail Operations Manager (CROM)
  • ServSafe
  • Data-Driven Decision-Making for Retail Leaders, Adobe Creative Suite Academy, 2015
  • Project Management Professional (PMP)
  • Certified Retail Project Manager (CRPM) Ironclad Systems, 2015
  • Microsoft Certified Systems Engineer (MCSE)
  • Retail Loss Prevention Certification (RLPC) – Harbor & Co., 2020
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)

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