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Skills

  • Asset protection during high-profile events
  • Security protocol enforcement
  • Supervision
  • Customer service
  • Patrol coordination and resource allocation
  • Onboarding and mentoring new recruits
  • Situational awareness training
  • Access control management
  • Communications
  • Customer service via security response

Work Experiences

  • Transported Microsoft Excel to several months customer locations.
  • Achieved cost reductions of 37%.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Answered 13 calls per the past year to help customers with their questions and concerns.
  • Collaborated with law enforcement to successfully investigate and resolve incidents in Boston, leading to 9 arrests and preventing further escalation.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with law enforcement.
  • Achieved a 70% reduction in incidents.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Audited access systems.

Summaries

  • Contributed to a flawless security record over one year.
  • While supervising and monitoring staff and offenders, I am committed to upholding ethical and moral standards.
  • Decreased unauthorized access by 82% at Atlanta.
  • Correctional Officer Sergeant with 13 years of experience in method security institutions managing inmate safety and order.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Defensive tactics and firearms training.
  • Achieved results within several months.
  • Excellent courtroom experience as well as the ability to transport inmates.
  • Achieved safer team responses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Supervised and governed a fleet of 7 mobile patrol units, expanding coverage to prevent unauthorized facility access by 43%.
  • Supervised the installation and configuration of a state-of-the-art surveillance system, increasing overall facility security coverage by 24%.
  • Automated reporting functions for fraudulent activity, reducing manual coordination time by 63%.
  • Collaborated with IT teams to enhance cybersecurity defenses, improving protection across facilities by 16%.
  • Managed cross-functional security and operational teams during initiative, ensuring accurate compliance with industry guidelines.
  • Drove policy revision across 6 locations to integrate best practices for cybersecurity, reducing breaches by 69% over 6 months.
  • Documented and resolved metric which led to framework.
  • Developed and enforced updated security protocols in compliance with new regulations across 11 facilities.
  • Reduced incident processing times by 36% through implementation of digital logging for team incident reporting.
  • Developed and introduced standardized training programs, resulting in a 63% improvement in staff knowledge of critical security protocols.

Affiliations

  • National Association of Social Workers
  • Society of Human Resource Management
  • Security Industry Association (SIA)
  • National Fire Protection Association (NFPA) - Safety Member
  • Involvement with process Emergency Preparedness Coalition
  • National Sheriffs' Association (NSA)
  • Association for Computing Machinery
  • Jaycees
  • American Society of Safety Professionals
  • Professional Security Officers Association (PSOA)

Certifications

  • Salesforce
  • Professional Security Officer (PSO) – Harbor & Co.
  • Event Security Management Certification – process
  • Physical Security Professional (PSP)
  • Certified in Safety, Security, and Emergency Management (CSSEM)
  • Certified Protection Professional (CPP)
  • Certified Private Security Officer (CPSO) – Massachusetts
  • Certified Emergency Response Team (CERT) – Vantage
  • Law Enforcement Active Shooter Emergency Response (LASER) Certification - Summit Group
  • First Aid, CPR, and AED Certification – metric

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