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Skills

  • Forecasting abilities
  • Sale expertise
  • Merchandising expertise
  • Cost reviewing
  • Equipment testing and operation
  • Lead prospecting
  • Environmental cleanup
  • Collaborating with designers
  • Process improvement
  • Business development and planning

Work Experiences

  • Found potential customers by using lead generation techniques and making an average of 13 cold calls per day.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Took part in a variety of incentive programs and contests aimed at helping employees meet their production targets.
  • Invented
  • Got better.
  • Used my technical skills and operations knowledge to complete successful repairs.
  • Was in charge of training new team members, creating schedules, and managing inventory.
  • Transported Workday to 18 months customer locations.
  • Was in charge of scheduling, inventory control, and training.
  • Kept 150 existing client accounts and made sure they were properly handled and cared for.

Summaries

  • Successful Territory Manager with a track record of exceeding product revenue and customer acquisition goals.
  • Deadline-driven
  • Ready to take on a dynamic new role at Beacon Labs with 11 years of experience and a forward-thinking mindset.
  • Looking for a fast-paced, dynamic position at Beacon Labs.
  • Visionary leader with a track record of successfully aligning organizational business goals with high-quality work.
  • Collaborative in overseeing campaign execution with various teammates and industry professionals.
  • Dedicated to providing excellent customer service.
  • Capable of acting as a strong ambassador and promoting services.
  • Sales leader with experience generating leads, forming agreements, and creating advertisements.
  • Persuasive communicator and multitasker with a track record of successful planning and relationship-building.

Accomplishments

  • Optimized scheduling for service calls by utilizing advanced routing tools, decreasing travel times by 69% and increasing productivity.
  • Reduced equipment failure rates by 43% by optimizing maintenance schedules and implementing predictive analytics.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with remote teams to implement preventative maintenance plans, reducing equipment failures and emergency calls by 82%.
  • Led forensic diagnostics of complex system failings that resulted in 27% fewer recurring errors across multiple locations.
  • Implemented an advanced system for remote diagnostics, cutting on-site visits by 70% and improving service response times.
  • Led a major field service overhaul project, enhancing system performance by 28% through the strategic use of HubSpot.
  • Collaborated with team of 16 in the development of procedure.
  • Designed troubleshooting guides and training materials, resulting in 31% higher first-time fix rates among junior technicians.
  • Successfully coordinated the transition to Adobe Creative Suite, improving field efficiency through the use of new systems and reducing operational delays by 25% hours.

Affiliations

  • Energy Workforce and Technology Council (EWTC)
  • National Institute for Certification in Engineering Technologies (NICET) Membership
  • Field Technicians International Association (FTIA) Member
  • Society of Women Engineers
  • International Council of Nurses
  • National Association of Tower Erectors (NATE)
  • SME (formerly Society of Manufacturing Engineers)
  • Tier 1 Microsoft Azure Certified Technician - 2016
  • Industrial Internet Consortium (IIC) - Automation Engineers
  • Society for Maintenance and Reliability Professionals (SMRP)

Certifications

  • Certified Technician in Telecommunications and Wireless Safety and Compliance by process
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Certification - IT Hardware & Software
  • Certified Field Service Technician (CFST) by Field Service USA
  • CompTIA Server+ focusing on server infrastructure and support
  • Certified Service Manager (CSM) by Service Council
  • Salesforce
  • Certified Power Quality (CPQ) Professional by Meridian
  • Lean Six Sigma Green Belt for Field Operations by Ironclad Systems
  • Certified Telecommunications Network Specialist (CTNS) by TCO

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