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Skills

  • Business correspondence
  • Multi-line phone proficiency
  • Business Administration
  • Employee timesheet processing
  • Records management
  • Document conversion
  • Administrative support
  • AP/AR proficiency
  • Sorting and labeling
  • Report development

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Conducted research in order to collect and record process information.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Created system presentations that were both informative and appealing.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Effectively interacted with Administration Aide and Administration Aide, took detailed notes, and distributed minutes to all attendees in three years meetings.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Provided procedure software support and training to the entire office, including troubleshooting and optimization.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 13 ring.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.

Summaries

  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Precise and well-organized, with a thorough understanding of initiative offices and Workday applications.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Expert at locating and resolving inconsistencies.
  • Customer service and conflict resolution skills are excellent.

Accomplishments

  • Delivered comprehensive presentations to upper management to report on administrative KPIs, resulting in 52% improved operations.
  • Developed a new onboarding protocol that reduced training time for new hires by 21%.
  • Maintained accurate and timely data entry into Asana, enabling leadership to make informed decisions rapidly.
  • Ensured 100% attendance at all mandated training sessions through diligent scheduling and timely reminders.
  • Improved internal data handling processes, leading to enhanced data security and compliance with category, with zero breaches reported in 2021.
  • Processed 15 insurance claims monthly within compliance guidelines, with a 51% accuracy rate.
  • Processed and verified 5 procurement orders per month, reducing processing time by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Served as the primary liaison between 7 departments, improving interdepartmental communication efficiency by 72%
  • Identified and corrected 8 recurring data entry errors, leading to a 27% improvement in database accuracy.

Affiliations

  • Association of Executive and Administrative Professionals (AEAP)
  • International Association of Administrative Professionals
  • National Association of Professional Women (NAPW)
  • Certified Administrative Professional (CAP) Certification - 2015
  • Society for Human Resource Management (SHRM)
  • Business Women’s Association (BWA)
  • Council of Administrative Professionals (CAP)
  • Toastmasters
  • National Association of Government Administrative Assistants (NAGAA)
  • Society of Human Resource Management

Certifications

  • Project Management Professional (PMP)
  • Certified Expense Report Specialist from Brightline
  • CompTIA Project+ Certification
  • CompTIA A+ Technician
  • Certified Administrative Professional (CAP)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Conflict Resolution Certification from Harbor & Co.
  • Scheduling and Calendar Management Certification from Summit Group

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