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Skills

Policy renewal
Data analysis
Regulatory compliance
Portfolio stress testing and scenario analysis
Legal document review and contract analysis
Supervision
First Aid/CPR
Mergers and acquisitions due diligence in underwriting
Business continuity planning for underwriting operations
Process improvement

Work Experiences

Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Solved standard issues, improved operations, and provided excellent customer service.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Boosted underwriting compliance to exceed Scrum Master standards, achieving regulatory ratings improvement from category to metric within 2016.
Achieved Outstanding Service Award for operational excellence.
Oversaw the delivery of process project by initiative team, which resulted in standard.
Achieved a Outstanding Service Award.
Transported Adobe Creative Suite to two years customer locations.
Looked at the potential loss from a disaster, as well as the severity and frequency of possible losses.
Applied advanced predictive analytics techniques.

Summaries

Achieved a 22% increase in service outcomes.
Achieved seamless collaboration with marketing and product development to launch new insurance products, which generated an additional $7 in revenue within 2023.
Accelerated the underwriting cycle by 51%.
Within Miscellaneous, senior Chief Underwriting Officer and outstanding performer in performance reporting and quality assurance.
Exceptional at assessing risk and loss potential, as well as developing data for new and renewal policies.
Achieved 38% improvement in accuracy.
Achieved a 73% improvement in client retention rates.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Achieved a 52% reduction in claims loss.
Achieved a 47% gain in underwriting accuracy.

Accomplishments

Established sustainable underwriting standards in collaboration with environmental experts, reducing exposure to ESG risks by 42%, aligning with industry regulations.
Integrated 14 new data sources into the underwriting process to enhance risk evaluation accuracy, driving a 51% improvement in policy performance across process.
Directed underwriting for a multi-country division, driving geographic portfolio expansion and increasing market share by 65% through agile risk assessment.
Spearheaded the review of underwriting portfolio metrics, identifying underperforming sectors and reallocating resources, leading to a $17 improvement in overall financial results.
Managed the underwriting for policies across emerging markets, growing the book of business by $5 and mitigating political and economic risk.
Chaired the Underwriting Committee for the Pacific Northwest, directly influencing policy decisions that led to better market alignment and surpassed financial targets by 54%.
Developed an AI-driven underwriting tool that accelerated application processing times by 66%, enhancing customer experience in the Northeast.
Implemented a stringent governance framework for underwriting, leading to zero audit findings and maintaining a compliance rate of 48% with CPA regulations.
Mobilized underwriting talent across 12 departments to navigate risks for complex commercial and high-net-worth accounts, contributing to a new net premium growth of $6.
Collaborated closely with actuarial and finance teams to align underwriting guidelines with emerging Miscellaneous market trends, resulting in a premium revenue increase of $15.

Affiliations

Global Association of Risk Professionals (GARP) Certification Holder for PMP
Jaycees
Freemason
American Institute For Chartered Property Casualty Underwriters (AICPCU)
Strategic Member at the Raleigh Insurance Policy Development Forum
Society of Women Engineers
Risk and Insurance Management Society (RIMS) Affiliate Member
Society of Underwriting Professionals (SOP) Leadership Program
Participant in Association of Insurance Supervisors (AIS) Global Workshops
Toastmasters

Certifications

Cisco Certified Network Associate (CCNA)
Apple Certified Associate (ACA)
Associate in Personal Insurance (API)
Risk Management Professional (PMI-RMP)
Associate in General Insurance (AINS)
Certificate in Risk and Insurance (CMRA)
First Aid/CPR Certified
Certified Business Analysis Professional (CBAP)
Certified Insurance Fraud Analyst (CIFA)
SHRM Certified Professional (SHRM-CP)

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