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Novel
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Skills

  • Supervision
  • Marketing strategy implementation
  • Holiday baking
  • Product presentation
  • Process improvement
  • Operational improvement
  • Vendor negotiation
  • Social media content creation
  • Task delegation
  • Customer engagement

Work Experiences

  • Adjusted recipes to boost satisfaction scores.
  • Achieved a 40% increase in customer orders.
  • Achieved 14 downloads in 2015.
  • Collaborated with local farmers for fresh ingredients, cutting supply costs by $6 while increasing product quality.
  • Recruited, hired, and trained a team of productive, hardworking employees.
  • Conducted market research on trending pie flavors.
  • Contributed to growth in customer orders over 2018.
  • Provided professional and effective customer service to 17 bakery customers every day.
  • Made a chocolate bark assortment, truffles, and other hand-dipped and molded chocolates.
  • Achieved a 18% boost in same-day sales.

Summaries

  • Adept at training junior bakers.
  • Within Miscellaneous, senior Pie Maker and outstanding performer in vendor management and quality assurance.
  • Baker with 13 years of experience in industrial kitchens.
  • Extensive knowledge of traditional techniques and a wide range of recipes.
  • Baker with a passion for authentic and delectable French pastries and desserts.
  • Crafted personalized pies for special events.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 68% growth in quarterly revenue.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Executed successful seasonal pie-launch campaigns, achieving 66% increase in sales during peak holiday seasons.
  • Increased customer satisfaction by 41% by tailoring pie flavors and ingredients for special dietary needs and unique requests.
  • Led the pie-making team in producing 16 pies daily, consistently meeting production deadlines for large event orders.
  • Designed custom pie orders for large-scale corporate events, contributing to increased business-to-business partnerships and 37% higher earnings.
  • Successfully introduced a new pie packaging design, resulting in a 84% reduction in customer complaints about product protection during transport.
  • Partnered with the marketing team to create limited-time pie promotions, contributing to a 21% increase in customer retention during program.
  • Monitored flavor trends and integrated emerging pie concepts that resulted in a 44% increase in new customer acquisition in 2019.
  • Collaborated with chefs and suppliers to introduce sustainable practices, leading to a 63% reduction in carbon footprint while maintaining product integrity.
  • Collaborated with local farmers to source organic ingredients, reducing costs by 69% while improving product quality.
  • Established strategic partnerships with local food delivery services, optimizing pie delivery times and reducing late deliveries by 35%.

Affiliations

  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Certified Bakery Specialist Six Sigma
  • Farm to Bakery Collaborative
  • Society of Women Engineers
  • Slow Food USA
  • Culinary Institute of America — Alumni Association
  • Artisan Baking Guild
  • American Marketing Association

Certifications

  • Food Allergen Awareness Certification
  • CompTIA Network+
  • Salesforce
  • CompTIA A+ Technician
  • Certified in Advanced Baking Techniques metric
  • Certificate in Quality Ingredient Sourcing method
  • Certified Wholesale Baking Technician category
  • First Aid/CPR Certified
  • Certification in Food Cost Management process
  • Certified Pastry Culinarian (CPC) - American Culinary Federation

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