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Skills

  • Kennel cleaning and sanitizing methods
  • Workflow planning
  • Positive learning process
  • Territory Sales Experience
  • Database administration
  • Policy and procedure modification
  • Time management skills
  • Budgets
  • Care plan development
  • Multi-Task Management

Work Experiences

  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Advised
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Completed 10 employees' bi-weekly payroll.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Organized corporate and office conferences for company employees and guests.
  • Provided management with framework updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Solved

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • With over 14 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Support Coordinator who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Support Coordinator with 3 years of successful workflow optimization and vendor management experience.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Highly skilled in project management terminology, as well as departmental payroll, budgeting, and AP/AR activities.

Accomplishments

  • Guided
  • Managed
  • Represented
  • Assessed client inquiries to identify trends, allowing for preemptive management of potential service-impacting issues before escalation.
  • Proposed
  • Resolved
  • Reduced
  • Won
  • Developed detailed care plans for 18 clients, improving personalized service delivery and adherence to client requirements.
  • Developed

Affiliations

  • Case Management Society of America (CMSA)
  • International Council of Nurses
  • Advanced Case Management Practitioners Network
  • National Alliance on Mental Illness (NAMI)
  • International Network of Service Coordinators (INSC)
  • Support Coordinator Excellence Network (SCEN)
  • Disability Network Alliance (DNA)
  • Supportive Housing Providers Association (SHPA)
  • Human Services Alliance for Case and Support Coordinators
  • Coordinators of Human Services Network (CHSN)

Certifications

  • CompTIA Network+ Certification
  • Certified Cloud Support Associate by AWS
  • Certified Client Relationship Specialist (CCRS)
  • Google Certified Professional Cloud Architect
  • Certified Technical Support Specialist (CTSS)
  • Certified Help Desk Manager (CHDM)
  • Certified Disability Support Professional (CDSP)
  • Certified in IT Service Management (ITIL) category
  • ServSafe
  • Certified Public Accountant (CPA)

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