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Skills

  • Coaching for leadership excellence
  • Performance management systems
  • Employee training programs
  • Customer service improvement techniques
  • Supervision
  • Competitor analysis and market research
  • Game rules
  • Succession planning
  • Financial analysis and cost control
  • Exercise planning

Work Experiences

  • Achieved results within 17 months.
  • Achieved results in 2020.
  • Analyzed region-wide performance data.
  • Improved player health by implementing better nutritional strategies and making better lifestyle choices.
  • Inspired athletes to improve their training habits and nutrition in order to become stronger, more agile, and more effective.
  • Achieved a 85% improvement in customer satisfaction scores.
  • Collaborated with district management team to achieve 28% improvement in national compliance audits for health and safety standards in 2024.
  • Analyzed competition match tapes to assess strategies and devise counterattacks.
  • Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and damage.
  • Achieved results over 18 months.

Summaries

  • Achievement-focused Area Coach.
  • Area Coach with 15 years of successful project management and vendor management experience.
  • Expert at transforming inexperienced athletes into effective, agile players.
  • Change-oriented Area Coach well-versed in influencing cultural evolution within teams, increasing employee engagement through collaborative initiatives that foster long-term success.
  • Within Miscellaneous, senior Area Coach and outstanding performer in team leadership and data analysis.
  • Collaborative leader with experience managing 15 locations, known for directing operational improvements that resulted in a 18% increase in customer satisfaction and sales growth.
  • With a progressive organization, I'm pursuing a coaching and recruiting role.
  • Accomplished Area Coach specializing in labor allocation and process streamlining, contributing to significant cost reductions and improved service delivery without compromising quality.
  • Boosted sales across multiple store locations.
  • Achieved Top Performer for operational excellence in 2017.

Accomplishments

  • Trained and mentored 5 store managers to elevate leadership capabilities, resulting in 10 internal promotions over a 2016-year period.
  • Achieved a 39% reduction in operational waste by optimizing store processes and labor efficiency across 18 locations.
  • Implemented labor forecasting models across 11 locations, reducing overtime expenses by 2 while maintaining service quality.
  • Devised a bi-weekly coaching plan that reduced employee attrition by 34% after 16 months of sustained coaching initiatives.
  • Documented and resolved framework which led to metric.
  • Collaborated with team of 4 in the development of framework.
  • Standardized reporting methodologies across 2 stores, improving operational visibility and allowing for more timely decision-making.
  • Identified and corrected inefficiencies in service delivery, reducing customer complaints by 48% year-over-year.
  • Instituted operational checkpoints and mystery shopper programs, leading to 51% compliance on food safety and quality assurance protocols.
  • Led a strategic turnaround that helped achieve a 48% improvement in customer satisfaction ratings month-over-month.

Affiliations

  • Society of Human Resource Management
  • National Restaurant Association
  • International Franchise Association (IFA)
  • Association for Computing Machinery
  • International Restaurant Growth Leaders
  • HOTELS Independent Restaurateurs Training Program
  • Restaurant Finance Monitor Association
  • Council of Supply Chain Management Professionals (CSCMP)
  • Regional Hospitality Group Leadership Board
  • Toastmasters

Certifications

  • Certified Quality Improvement Associate (CQIA) – initiative
  • CompTIA A+ Technician
  • Total Store Management Certification (TSM) - procedure
  • Certified Sales Leadership Professional (CSLP) – Sales Management Association
  • ServSafe® Food Protection Manager Certification – method
  • Certified Foodservice Professional (CFSP) - North American Association of Food Equipment Manufacturers
  • SHRM Certified Professional (SHRM-CP)
  • Certified Franchise Executive (CFE) - International Franchise Association
  • Six Sigma Green Belt Certification – Lakeside Partners
  • Certified Restaurant Manager (CRM) – Brightline

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