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Skills

  • Bagging and packaging
  • De-escalation techniques
  • Heavy lifting
  • Store merchandise stocking
  • Financial shortage analysis
  • Drawer management
  • Product upselling
  • Basic math skills
  • Currency sorting
  • Customer assistance

Work Experiences

  • Counted drawers quickly and accurately at the start and end of each shift.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Coached cashier staff for improvement.
  • Analyzed customer transaction data using Jira.
  • Helped customers by answering their questions and completing their requests.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Collaborated with management to develop cash handling processes.
  • Achieved a 21% improvement in customer satisfaction scores.
  • Processed approximately 8 daily credit and cash transactions for customers with accuracy and speed.

Summaries

  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Quick delivery of hot food and improved are service-oriented.
  • Hardworking Customer Service Cashier with 8 years of hands-on experience in customer service.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Successful in providing prompt and efficient service to in-store customers as well as meeting all sales targets.
  • Customer Service Specialist Head Cashier is precise, with a strong understanding of ServiceNow sales and excellent math skills.
  • Accomplished at building strong rapport with customers, driving increased loyalty membership enrollments by 2 within the past year. Skilled at resolving complex escalations with a 51% successful resolution rate.
  • When assisting customers and coworkers, he is cheerful.

Accomplishments

  • Collaborated with team of 7 in the development of procedure.
  • Resolved product issue through consumer testing.
  • - Increased customer repeat business by 50% through exceptional one-on-one service and rapport building.
  • Implemented and monitored transaction accuracy procedures that resulted in a reduction of checkout errors by 76%.
  • Documented and resolved system which led to program.
  • Awarded Excellence Award for achieving consistent 45% sales growth over a three years period.
  • Effectively monitored and managed cashier variances, reducing cash shortages by 6 on a monthly basis.
  • Resolved 6 customer complaints daily with a focus on product education and problem-solving, improving satisfaction rates by 64%.
  • Analyzed sales and transaction data using Salesforce to identify key sales trends, generating actionable insights for management.
  • Developed sales initiatives tailored to top-selling products, increasing revenue by 79% across multiple locations.

Affiliations

  • Women in Retail Leadership Circle (WIRLC)
  • Toastmasters
  • Society of Women Engineers
  • Society for Human Resource Management (SHRM) - Member for Workforce Coordination
  • Certified Professional Customer Service (CPCS) - Received 2018
  • National Association of Social Workers
  • American Marketing Association
  • Association for Talent Development (ATD) - Trainer Certification
  • Lions Club
  • American Marketing Association (AMA) - Sales and Service Chapter

Certifications

  • Time and Workflow Management Certification, Vantage, 2017
  • Salesforce
  • Project Management Professional (PMP)
  • Retail Industry Fundamentals Credential, National Retail Federation (NRF), 2022
  • Retail Inventory Management Certification, Ironclad Systems, QuickBooks, 2024
  • Advanced Customer Services Leadership Diploma, Beacon Labs, 2024
  • Project Management for Retail Professionals Certification, Summit Group, 2018
  • Basic Life Support (BLS) First Aid Certification, Denver, 2017 (Incorporating high-traffic assistance training)
  • First Aid/CPR Certified
  • Sales and Customer Engagement Certification, Brightline, 2019

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