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Skills

  • Cross-functional team collaboration
  • Customer satisfaction improvement
  • Data-driven performance analysis
  • Communications
  • Cost-saving strategies for equipment longevity
  • Category equipment
  • Vendor relationship management
  • First Aid/CPR
  • Problem resolution
  • Optimization of signal coverage

Work Experiences

  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • New devices and system components were installed and configured by me.
  • Coordinated site audits and maintenance schedules across the Pacific Northwest, reducing compliance gaps by 53%.
  • Contributed to compliance reviews that verified adherence to FCC regulations, preventing costly penalties through early issue detection and correction.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Diagnosed and resolved complex integrated customer issues for voice, data, VoIP, and CTI application implementation, add-on, maintenance, and support.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved Outstanding Service Award for excellent service performance.
  • Oversaw the delivery of process project by system team, which resulted in metric.
  • Looked into network and data communications hardware and software and made recommendations.

Summaries

  • Conducted detailed signal issue analysis.
  • Accomplished Cell Technician.
  • Achieved a 19% drop in complaints.
  • Addressed connectivity challenges in rural areas.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Consistently improved network health.
  • Completed formal training.
  • Capable and dedicated, serving as technical liaison during network expansions to ensure seamless installations and rapid deployment of infrastructure enhancements.
  • Consistently improved signal strength across the Northeast.
  • Expert in setting up and troubleshooting equipment.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved chronic network congestion in high-density areas, improving throughput by 60% and customer satisfaction by 7 points.
  • Achieved Six Sigma certification, enhancing team’s capabilities in handling advanced diagnostic tools for network optimization.
  • Reduced service outage occurrences by performing proactive inspections and resolving QuickBooks issues before failure.
  • Designed a network health monitoring program in Portland, enhancing overall service reliability by 48%.
  • Executed live testing procedures, ensuring that Salesforce upgrades performed to specification, increasing reliability by 77%.
  • Introduced advanced standard to the team's toolkit, decreasing average diagnosis time for network issues by 73%.
  • Monitored and maintained cellular towers across the Northeast, reducing operational costs by 37% through optimized power consumption.
  • Maintained a fleet of specialized vehicles for tower maintenance, reducing response times to service requests by 73%.
  • Leveraged data from framework to prioritize network repairs, improving uptime performance by 74% over the past year.

Affiliations

  • Wi-Fi Alliance
  • Certified Antenna Systems Professional (CASP)
  • Society of Human Resource Management
  • Association for Passive Optical LAN (APOLAN)
  • Professional Association for Radio Frequency Network Design Engineers
  • International Association for Radio, Telecommunications and Electromagnetics (iNARTE)
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Toastmasters
  • Institute for Electrical and Electronics Engineers (IEEE)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Tower Technician Level 2 (PCTT-2)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Industrial Rope Access Trade Association (IRATA) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Wireless Technology Specialist (CWTS)

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