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Skills

  • Cross-functional team collaboration
  • Vendor relationship management
  • Bandwidth expansion strategies
  • Team building
  • Team management
  • Operational improvement
  • Category equipment
  • Diagnostics testing using QuickBooks
  • New technology deployment
  • Budget compliance for installations

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Contributed to compliance reviews.
  • Collaborated closely with framework contractors to ensure adherence to project specifications, avoiding delays and reducing overall project costs by $2.
  • Achieved 81% faster detection of network failures.
  • Achieved early detection of system faults.
  • Coordinated site audits and maintenance schedules across the Pacific Northwest, reducing compliance gaps by 53%.
  • Collaborated consistently with vendor support teams.
  • Authored step-by-step repair guides for framework equipment.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Outstanding Service Award for excellent service performance.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently improved network health.
  • Within Miscellaneous, senior Cell Technician and outstanding performer in stakeholder engagement and workflow optimization.
  • Achieved a 19% drop in complaints.
  • Aimed to improve regional telecommunications.
  • Conducted site audits and maintenance schedules.
  • Adept at identifying hardware issues on cellular equipment.
  • Accomplished Cell Technician.
  • Adept at identifying and repairing hardware issues on cellular equipment, extending operational lifespan by 5 years and generating savings of $17 for the organization.
  • Boosted network efficiency and coverage by 84%.

Accomplishments

  • Monitored and maintained cellular towers across the Northeast, reducing operational costs by 37% through optimized power consumption.
  • Prepared and submitted daily performance reports to upper management, giving insight into service improvements and equipment health trends.
  • Documented and resolved program which led to initiative.
  • Performed live equipment tests using metric, resulting in improved data transmission efficiency by 16%.
  • Maintained a fleet of specialized vehicles for tower maintenance, reducing response times to service requests by 73%.
  • Implemented cost-saving strategies for equipment procurement during cell-site upgrades, reducing overall project expenses by 60%.
  • Supported RF engineers in troubleshooting and resolving signal interference issues, reducing dropped calls by 20%.
  • Collaborated with RF engineering team to implement network optimization strategies, boosting regional signal quality by 38%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a preventive maintenance schedule for 7 cell towers, leading to a 75% reduction in equipment failure.

Affiliations

  • National Association of Tower Erectors (NATE)
  • Certified Wireless Network Professional (CWNP)
  • Cellular Specialties Technical Insight Group
  • Certified Antenna Systems Professional (CASP)
  • 5G Americas
  • Association for Passive Optical LAN (APOLAN)
  • Professional Telecommunications Certification Board (PTCB)
  • Toastmasters
  • National Wireless Safety Alliance (NWSA)
  • IEEE Communications Society (IEEE ComSoc)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • iBwave Design Level 1 Certification
  • Certified Telecommunications Analyst
  • Certified RF (Radio Frequency) Technologist
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Telecom Infrastructure Security Certification
  • JDSU Analyzer Certification
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified

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