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Skills

  • Google Analytics for Website Traffic Monitoring
  • Social media management
  • Social Listening and Trendspotting
  • Online Forum and Community Moderation
  • Press Releases and Media Pitching
  • Community Engagement Strategies
  • A/B testing for campaign optimization
  • Content performance measurement
  • Project coordination across departments
  • Internal communications enhancement

Work Experiences

  • Contributed to a 72% improvement in team collaboration.
  • Created messaging guidelines.
  • Created media pitches.
  • Contributed to a revenue increase of $17.
  • Assisted in creating email campaigns that drove a 85% increase in open rates.
  • Collaborated with compliance to produce multimedia content.
  • Boosted satisfaction scores by 68%.
  • Boosted brand visibility by 75%.
  • Cultivated strong relationships with community influencers, increasing brand mentions by 6 occurrences per month.
  • Assisted in creating email campaigns.

Summaries

  • Conducted trend analyses.
  • Creative and results-driven Communications and Community Management Intern.
  • Created engaging content.
  • Achieved significant improvements in KPIs.
  • Collaborative team member.
  • Ambitious intern with a background in assisting communication strategies that won Outstanding Service Award recognition for excellence in community engagement.
  • Ambitious intern with a background in communication strategies.
  • Continually seeking to leverage data insights, feedback, and competitive research to drive ahead-of-trend community engagement efforts and optimize communications strategies.
  • Conducted competitive research.
  • Achieved a 36% increase in click-through rates.

Accomplishments

  • Developed content for informational webinars that led to a 69% increase in registration and successful conversion of participants into the community.
  • Assisted in organizing a global event for online community members, driving new engagement from 18 countries and increasing user-interaction levels by 70%.
  • Contributed to a crisis communication response plan that effectively mitigated negative press during an industry-specific incident, reducing the number of negative responses by 34%.
  • Captured and analyzed community feedback through surveys and focus groups, providing actionable insights that influenced key changes in metric.
  • Collaborated closely with cross-functional teams to sculpt communication strategies around product launches, which led to a standard in growth and engagement.
  • Developed and executed a comprehensive social media calendar in alignment with communication objectives, resulting in a 26% increase in engagement across all platforms.
  • Worked alongside the marketing team to create engaging social media content and increase visibility, resulting in a Excellence Award for community best practices.
  • Designed and executed polls and surveys to gauge community sentiment on Microsoft Excel, collecting data for more tailored content strategy.
  • Introduced a multicultural communication campaign targeting new members from diverse backgrounds, which boosted membership by 18%.
  • Led discussions in an online community that fostered interaction and answered queries, driving up member posts by 38% over 18 months.

Affiliations

  • Alumni, Communication Leadership Council, metric, Class of 2016
  • Local Coordinator, Global Online Communication Forum Denver, metric
  • Intern Representative, Communications & Public Relations Network, category
  • Member, Women in Communications Organization (WICI) procedure
  • Member, American Society of News Editors (ASNE) metric
  • Social Media Manager, Communications Club, system
  • Member, Social Media Strategies Summit category
  • Contributor, process as a Community Management Specialist Writer
  • Member, American Marketing Association (AMA), 2024-Present
  • Attendee, Multicultural Communications Strategy Conference, Austin, 2024

Certifications

  • Customer Engagement Fundamentals by LinkedIn Learning - Expertise in optimizing how organizations engage with customers through compelling narratives and conversations.
  • Certificate in Digital Communication by category - A comprehensive understanding of digital content creation, distribution channels, and stakeholder engagement.
  • Google Tag Manager Fundamentals Certification - Proficient in tag implementation to collect advanced analytics for enhancing communication efforts.
  • Content Marketing Certified by HubSpot Academy - Skillset in crafting targeted content for strategic community engagement.
  • Certified Public Relations Specialist by Brightline - Strong ability to deliver consistent and goal-oriented external communication strategies.
  • Cert Prep: Advanced Google Analytics - Mastery in turning complex website data into valuable insights for strategic content activities.
  • Certified Public Speaker by Beacon Labs - Aptitude in communicating important messages clearly and effectively to both large and small groups.
  • Sprout Social Certification - Efficiently monitored and engaged across all social platforms to maximize community satisfaction.
  • Certified in Influencer Marketing Strategy by method - Ability to generate results by building and managing relationships with key influencers.
  • Certified Crisis Communications Planner - Skilled in formulating pre-emptive crisis communication strategies to mitigate brand reputation risks.

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