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Skills

  • Maintaining store appearance
  • Liquor law compliance
  • Customer service excellence
  • Identification checks
  • Order taking
  • Proper refund verification
  • Money handling
  • Currency sorting
  • Refunds and exchanges
  • Cash report creation

Work Experiences

  • Kept track of everything.
  • Won
  • Had planned ahead.
  • Applied discounts to a variety of category items by collecting and scanning coupons.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Served the needs of more than 15 customers in a busy program environment.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Made a proposal
  • Helped customers by answering their questions and completing their requests.
  • Increased sales by 6% by providing purchase advice and promoting additional products.

Summaries

  • Pragmatic
  • Motivated Checkout Operator with a background in retail, fashion merchandising and customer service support.
  • Experienced Checkout Operator with success in driving innovation and early adoption of emerging technologies and platforms.
  • Customers were pleased, and checkout tasks were completed with minimal supervision.
  • Seasoned
  • Innovative
  • Checkout Operator with 14 years of successful cross-functional collaboration and budget management experience.
  • Reliable, punctual, and diligent.
  • Service-driven
  • Reliable and conscientious worker who excels at assigning, supervising, and evaluating work.

Accomplishments

  • Ensured compliance with local and state cash handling laws, reducing legal risks and maintaining full operational integrity.
  • Improved store inventory management by coordinating with managers to review stock levels and ask for replenishment when necessary, reducing out-of-stock register complaints by 24%.
  • Processed payments involving sensitive financial data, adhering to PCI compliance standards to maintain full customer confidentiality.
  • Collaborated with management and vendors to introduce a contactless payment method, resulting in a 19% increase in payment processing speed and customer convenience.
  • Implemented cash handling procedures that led to a 77% decrease in cash variances.
  • Collaborated with other departments to align promotional efforts, directly contributing to increased product visibility and a 27% boost in sales.
  • Trained 14 checkout employees on new POS technology, reducing transaction times by 13%.
  • Ensured complete accuracy when processing returns/refunds, reducing processing errors by 53%.
  • Assisted with the implementation of inventory tracking software, resulting in a 56% reduction in out-of-stock occurrences.
  • Contributed to Cedar Works's customer satisfaction improvement by consistently promoting special offers and upselling, increasing daily revenue by $17.

Affiliations

  • International Association of Administrative Professionals
  • National Association of Convenience Stores (NACS)
  • Cash Operations Management Alliance
  • Professional Pricing Society
  • Customer Engagement & Loyalty Association
  • Institute of Customer Service
  • American Society of Safety Professionals
  • International Association of Sales and Checkout Professionals
  • Lions Club
  • Merchants Payments Coalition

Certifications

  • Code of Conduct & Ethics in Retail Workplace Certification
  • Certified Point of Sale (POS) Troubleshooting & Repair Specialist
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid and Public Health Awareness Certification from procedure
  • Certified Public Accountant
  • Certified Customer Service Professional (CCSP)
  • Emergency Evacuation & Crisis Response Training for Retail Units
  • Association for Project Management (APM)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Hazardous Materials/Waste Operations and Emergency Response Standard (HAZWOPER) Certification

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