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Skills

  • Liquor law compliance
  • Maintaining store appearance
  • Store merchandise stocking
  • Money handling
  • Cleaning and sanitizing
  • Check cashing
  • Cash register systems
  • Credit card processing
  • Cleanliness
  • Exchanges

Work Experiences

  • Made a proposal
  • Helped customers by answering their questions and completing their requests.
  • Got better.
  • Had planned ahead.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Advised
  • Was in charge of organizing, stocking, and selling category merchandise.
  • Kept financial controls in check by keeping drawers accurate, getting change from Checkout Operators, checking for counterfeits, and hiding large bills.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.

Summaries

  • Natural people person who has been successful in forging bonds with coworkers, customers, and fellow managers, resulting in significant gains across the board.
  • Stakeholder engagement and quality assurance are examples of expertise.
  • Answering customers' questions, resolving problems, automated, and processing payments are all priorities.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Service-driven
  • Expert
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Reliable, punctual, and diligent.
  • Prepared to apply 17 years of Retail experience to a new challenging role at Ironclad Systems.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.

Accomplishments

  • Implemented cash handling procedures that led to a 77% decrease in cash variances.
  • Ensured compliance with local and state cash handling laws, reducing legal risks and maintaining full operational integrity.
  • Collaborated with management and vendors to introduce a contactless payment method, resulting in a 19% increase in payment processing speed and customer convenience.
  • Spearheaded a direct initiative to introduce contactless payment solutions, leading to 72% more transactions processed per hour.
  • Successfully processed 2 daily transactions with 46% accuracy, ensuring smooth operations during peak hours.
  • Introduced loss prevention strategies, reducing cash loss instances by 56% across one year.
  • Actively engaged in daily operations, assisting fellow employees and maintaining a ServiceNow-based cash register system with 21% error-free performance.
  • Managed high-volume checkouts during busy hours, ensuring the queue times remained within a 14-minute average wait time.
  • Collaborated with team of 16 in the development of procedure.
  • Reduced customer wait times by 31% through optimizing checkout lane workflows and POS system functionality.

Affiliations

  • Lions Club
  • Association for Retail Technology Standards (ARTS)
  • National Cash Register Association
  • Project Management Institute
  • Association of Information Technology Professionals
  • Customer Service Excellence Certification
  • Freemason
  • Certified Retail Sales Representative
  • American Medical Informatics Association
  • International Council of Nurses

Certifications

  • Retail Data Entry and Comprehensive Reporting Certification
  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Health and Safety at Work Act Compliance Certification for Retail Staff
  • Warehouse Inventory Management & Stock Control Specialist Certification
  • Store Loss Prevention Certification - Managing the Risk
  • Certified Point of Sale (POS) Troubleshooting & Repair Specialist
  • Basics in Retail Fraud Prevention Certification (Level 1)
  • Supervisor Training Program: Retail Management and Operations Certification

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