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Skills

  • Proficiency in client relations
  • Team collaboration
  • Bilingual in French
  • Active listening
  • Accounts payable/receivable
  • Multi-Task Management
  • Tax preparation
  • Customer satisfaction
  • Cash handling accuracy
  • Internal auditing

Work Experiences

  • Able to adjust seating arrangements for events.
  • Accommodated specific seating requests and preferences.
  • Collaborated with kitchen staff.
  • Collaborated with management on employee incentive programs.
  • Achieved zero reported delays.
  • Acted as the primary point of contact for team communication.
  • Collaborated with kitchen staff to manage modifications and special dietary requests, reducing order errors by 39% over 2019.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and coordinated.
  • Awarded Top Performer for surpassing customer service metrics.

Summaries

  • Certified in advanced POS system usage, successfully processing over 15 daily transactions while ensuring zero payment discrepancies during shift closures.
  • Knowledgable in a variety of design and testing methodologies.
  • Professional with 9 years of progressive experience in the field who is highly organized and detail-oriented.
  • Clear communicator capable of seamlessly handling guest seating optimization and kitchen coordination, reducing order errors and improving overall guest flow.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Consistently seated over 13 guests per shift.
  • Accurately processed transactions.
  • Achieved a resolution rate of 41%.
  • Adaptable Host/Cashier known for balancing heavy workloads during peak hours, reducing wait times by an average of metric per guest and ensuring a seamless dining experience.
  • Adept at resolving 45% guest concerns on the spot.

Accomplishments

  • Resolved
  • Marketing: Implemented marketing strategies which resulted in program growth of customer base.
  • Assisted in the roll-out of a digital menu system that improved order accuracy and reduced wait times by 60%.
  • Ensured compliance with local health and safety regulations while seating over 3 guests per shift with zero violations.
  • Facilitated the seating of large parties, including groups of up to 7, by managing floor space efficiently and reducing wait times by 21%.
  • Improved
  • Developed and maintained strong relationships with regular customers, increasing repeat visits by 30%.
  • Prepared
  • Directed table assignments during special events for groups ranging from 2–2, ensuring smooth service and positive guest experiences.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.

Affiliations

  • Member, International Foodservice Executives Association (IFSEA) with a focus on the latest trends in guest service and restaurant management.
  • Customer Experience Specialist Training completed through Customer Service Institute of America (CSIA), with emphasis on resolving guest issues efficiently.
  • Affiliated with the Foodservice Educators Network International (FENI) to advance knowledge and training in restaurant service and management.
  • Obtained a Certificate in Hospitality Operations through eCornell, focusing on guest welcome procedures and cashier operations.
  • Trained in Leadership & Team Dynamics through the Restaurant Leadership Conference to contribute effectively to collaborative environments.
  • Member, Professional Association of Innkeepers International (PAII), focusing on front-of-house operations and guest satisfaction in the hospitality industry.
  • Certified in Guest Conflict Resolution and Customer Support through procedure, ensuring swift and empathetic handling of customer concerns.
  • Member, Dining Professionals Association, concentrating on keeping abreast with best practices in hosting, table handling, and cashier tasks.
  • Collaborated with industry peers through the Restaurant and Hospitality Industry Trade Association, focusing on implementing streamlined front-of-house operations.
  • Licensed Food Handler through the ServSafe Food Handler Program, adhering to food safety and sanitation guidelines.

Certifications

  • Certified Guest Service Professional (CGSP), AHLEI
  • Certified Restaurant Professional (CRP) - National Restaurant Association
  • Front-of-House Management Certification – method
  • Host and Greeter Professional Certification – Cedar Works
  • Workplace Communication Skills Certification – category
  • Food Handler Card – Colorado
  • Basic Food and Beverage Control Certification – system
  • Certificate in Event and Banquet Hosting – procedure
  • Certified Team Leader for Food Service Industry – method
  • ServSafe Alcohol Certification - National Restaurant Association

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