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Skills

  • Operations management
  • Business Development
  • Time management skills
  • Credit and collections
  • Computer literate
  • Reservation management
  • Guest flow management
  • Lead development
  • Verbal communication skills
  • CRM Systems

Work Experiences

  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
  • Balanced cash drawers with 100% accuracy.
  • Collaborated with management on employee incentive programs aimed at improving customer service response times and creating a more dynamic front-of-house team.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and coordinated.
  • Awarded Top Performer for surpassing customer service metrics.
  • Customer questions about hours, seating, and standard information were answered by me.
  • Acted as the primary point of contact for team communication.
  • Achieved zero reported delays.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.

Summaries

  • Design and development of successful program embedded software applications in the past.
  • Accomplished in guest seating optimization and front-of-house organization, achieving Excellence Award for outstanding performance in customer service and efficiency.
  • Knowledgable in a variety of design and testing methodologies.
  • Professional with 9 years of progressive experience in the field who is highly organized and detail-oriented.
  • Consistently boosted average ticket size by 84% over several months.
  • Consistently seated over 13 guests per shift.
  • Achieved zero delays.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Adept at resolving 45% guest concerns on the spot.
  • Achieved 100% accuracy with no discrepancies.

Accomplishments

  • Balanced daily financial reports, successfully maintaining a consistent error-free transaction history across 4 consecutive shifts.
  • Trained
  • Recorded
  • Prepared
  • Developed and maintained strong relationships with regular customers, increasing repeat visits by 30%.
  • Initiated
  • Won
  • Researched
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Marketing: Implemented marketing strategies which resulted in program growth of customer base.

Affiliations

  • Completed Restaurant Revenue Optimization Program certification in 2015 through Cornell University, focusing on increasing sales at the point of sale.
  • Obtained a Certificate in Hospitality Operations through eCornell, focusing on guest welcome procedures and cashier operations.
  • Completed Fire Safety & Evacuation Plan Training at Portland, ensuring comprehensive knowledge for emergency scenarios in the workplace.
  • Affiliated with the International Customer Service Association (ICSA), developing strategies to increase overall customer satisfaction in dining settings.
  • Licensed Food Handler through the ServSafe Food Handler Program, adhering to food safety and sanitation guidelines.
  • Affiliated with the Society for Hospitality and Foodservice Management, gaining insights into leadership and team collaboration in foodservice operations.
  • Affiliated with the Foodservice Educators Network International (FENI) to advance knowledge and training in restaurant service and management.
  • Member of the Retail Industry Leaders Association (RILA), helping to foster best practices in retail handling at the cashier level.
  • Certified POS System Trainer through Vantage, becoming proficient in utilizing and training others on restaurant transaction technology.
  • Completed Time Management and Operational Efficiency Training through American Management Association (AMA), improving task management in peak restaurant hours.

Certifications

  • Hospitality Service: Excellence in Cashiering – metric
  • Conflict Resolution for Hospitality Professionals Certification – procedure
  • Safe Plates: Food Safety Manager Certification – North Carolina State University
  • Food Allergy Awareness Certification - Food Allergy Research & Education (FARE)
  • Certified Hospitality & Retail Cash Handler – program
  • Certificate in Time Management for Hospitality – category
  • Barista & Beverage Service Certification – Specialty Coffee Association
  • Certified Guest Service Professional (CGSP), AHLEI
  • Certified Team Leader for Food Service Industry – method
  • ServSafe Alcohol Certification - National Restaurant Association

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