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Skills

  • Operational improvement
  • On-time Delivery Assurance
  • Supervision
  • Inventory control
  • Planning and coordination
  • Stockroom procedures
  • Customer service via voice and chat systems
  • Problem resolution
  • Business operations
  • Continuous process improvement

Work Experiences

  • Achieved zero missed deliveries within a 18 months period.
  • Adopted a risk management plan for night operations that resulted in a 37% drop in accidents over 6 months.
  • Finished process of project, which resulted in initiative.
  • Achieved this reduction over 8 months.
  • Achieved zero citations over 17 years.
  • Adjusted workflow based on live data.
  • Used a forklift to lift and place merchandise in designated areas.
  • Accelerated throughput by 51%.
  • Assumed additional overnight responsibilities during a staffing shortage, successfully maintaining operational output at 45% capacity.
  • Tableau was delivered to customer locations by me.

Summaries

  • Passionate personality that thrives in fast-paced, ever-changing environments.
  • Achieved results over 14 months.
  • Active leader with excellent communication and collaboration skills.
  • Proficient in promoting program by leveraging vendor management and strategic planning knowledge.
  • Achieved 73% customer service satisfaction rate.
  • Professional logical thinker with project management and stakeholder engagement skills and extensive training in team leadership.
  • Communicative and team-oriented, with HubSpot expertise.
  • Accomplished leader.
  • ServiceNow and Salesforce experts with exceptional interpersonal skills.
  • Accomplished in developing new communication workflows.

Accomplishments

  • Crew lead for overnight stock replenishment efforts, achieving a 79% improvement in process flow by utilizing Salesforce.
  • Collaborated with departmental heads to optimize overnight production schedules, improving output by 26% year-over-year.
  • Selected as 'Employee of the Month' in 4 months for exceeding production targets by 45% and consistently improving overall night shift efficiency.
  • Played a key role in maintaining stringent overnight production standards while improving shipment accuracy by 85%.
  • Utilized problem-solving skills to resolve production and shipment delays during night shifts, reducing rework time by 82% hours.
  • Introduced HubSpot tracking solutions for inventory management, improving overnight stock accuracy to 24%.
  • Optimized night shift scheduling by balancing workload demands, leading to a team productivity increase of 40% every month.
  • Accurately forecast overnight inventory needs, maintaining stock shortages below 42% and preventing delays in shipping.
  • Exemplified strong leadership qualities, motivating overnight teams to exceed their productivity goals by 24% each quarter.
  • Reduced overnight material handling time by instituting lean management practices, achieving a 42% boost in departmental efficiency.

Affiliations

  • Leadership role, Overnight Operational Performance Improvement Forum, 2022
  • Certified Associate in Conflict Management, Institute for Conflict Resolution, 2019
  • Member, National Inventory, Warehouse & Distribution Association, process
  • Affiliated with the Emergency Operations Coordination Network for Night Shift Logistics, Austin, 2024
  • Participant, Advanced Fulfillment Accuracy Workshop, 2024
  • Active Member, Night Shift Operations Professional Network (Boston), standard
  • Member, Night Shift Team Coordination Association (NSTCA), Seattle, process
  • Membership, Society for Human Resource Management (SHRM), focus on overnight staffing protocols, 2016
  • Affiliated Professional, Workforce Proficiency Training Program, 2024
  • Participant, Night Operations & Systems Monitoring Seminar, Northwind, 2022

Certifications

  • Security and Surveillance Systems, program
  • Workplace Harassment Prevention and Mitigation, method
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified OSHA Compliance Specialist (COS), procedure
  • La6 Sigma Green Belt Certification, standard
  • Transportation and Logistics in Supply Chains, process
  • Salesforce

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