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Skills

  • Communications
  • Operational improvement
  • Organization
  • Deadline management and time-sensitive task execution
  • FHA, VA, and USDA loan processing knowledge
  • Budgets
  • Team building
  • Deep knowledge of bankruptcy processes
  • Credit report interpretation
  • Error reduction strategies in document processing

Work Experiences

  • Achieved Outstanding Service Award for exceeding loan processing targets.
  • Collaborated with escrow officers.
  • Achieved a 26% improvement in customer retention.
  • Assisted senior loan processors and officers with file management for complex loan structures, reducing turnaround time by 49% in 2022.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Developed new loan prospects by making weekly cold calls to 17 people.
  • Adjusted priorities accordingly.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Adept at maintaining up-to-date pipeline reports.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Assistant Loan Processor with a strong track record.
  • Analytical Assistant Loan Processor.
  • Costs were consistently reduced while profits were increased.
  • Assistant Loan Processor with extensive experience in banking regulations and procedures.
  • Assistant Loan Processor has 7 years of experience in consumer lending, loan administration, default management, and customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Documented and resolved initiative which led to metric.
  • Implemented a new document management system, resulting in a 39% improvement in application processing speed.
  • Reviewed complex borrower documentation, including credit reports, tax returns, and contracts, ensuring compliance with standard for a portfolio of 9 loans monthly.
  • Facilitated communication between applicants and the underwriting department, decreasing turnaround time by 12 days while ensuring all documentation was complete and accurate.
  • Validated income, assets, and credit histories for up to 17 loan applicants daily, ensuring compliance with company lending policies and federal regulations.
  • Analyzed borrower profiles and mitigated risks through strategic pre-screening, which drove approval rates up by 30% for Asana loans.
  • Enhanced loan officer productivity by introducing streamlined borrower communication templates, reducing redundant inquiries by 79%.
  • Provided daily status updates to loan officers and clients on the progress of system loans, contributing to an increase in customer satisfaction by 60%.
  • Managed loan pipeline for procedure applications, providing accurate updates and ensuring that regulatory deadlines were met with 60% compliance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Commercial Real Estate Finance Council (CREFC)
  • Lions Club
  • Loan Syndications and Trading Association (LSTA)
  • Credit Risk Certification (CRC) by The Risk Management Association
  • Financial Services Regulatory College Courses
  • American Financial Services Association (AFSA)
  • State Certified Mortgage Loan Originator (MLO) Licensing Washington
  • National Association of Professional Mortgage Women (NAPMW)
  • Association of Information Technology Professionals
  • Certified Credit Professional (CCP) Certification through National Association of Credit Management

Certifications

  • Certified Public Accountant
  • Certified Loan Processor (NAMB)
  • Federal Housing Administration (FHA) Loan Processor Certification
  • Uniform Closing Dataset (UCD) Training Certification
  • Certified Mortgage Underwriter (NAMU®)
  • NMLS Certified Mortgage Loan Originator (CLOE)
  • Salesforce
  • First Aid/CPR Certified
  • Loan Officer Assistant Certification Course (LOAC)
  • Freddie Mac Loan Product Advisor Certification

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