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Skills

  • Client advocacy
  • Motivational interviewing skills
  • Non-violent intervention methods
  • Crisis management protocols
  • Therapy programs
  • Case Documentation and Reporting
  • Facilitation of group dynamics
  • Hiring and recruitment
  • Anger management therapy facilitation
  • Drug utilization review

Work Experiences

  • Advocated for program funding with local government, contributing to a $11 grant that expanded facility resources.
  • Contributed to improvement initiatives.
  • Collaborated with child welfare agencies.
  • Coordinated post-discharge case management resources for residents, ensuring ongoing support and reducing the likelihood of re-entry by 83%.
  • Achieved a 51% reduction in relapse rates.
  • Contributed to a Innovation Award for safety excellence.
  • Contributed to successful audit outcomes.
  • Achieved a 32% decrease in isolation tendencies.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.

Summaries

  • Entry-level Pharmacy Manager with exceptional budget management and workflow optimization knowledge.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Residential Treatment Officer is a multi-talented Residential Treatment Officer who is consistently rewarded for planning and operational improvements.
  • Accomplished in group therapy leadership, helping reduce disruptive behaviors and promote more peaceful resident interaction.
  • Achieved positive outcomes in high-risk populations.
  • Achieved measurable reduction in resident stress levels.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Risk assessment and budget management experts.

Accomplishments

  • Managed crisis situations effectively, reducing the need for external interventions by 34% over 15 months.
  • Initiated a resident feedback system that enabled ongoing adjustments to program strategies, increasing resident satisfaction scores by 69%.
  • Facilitated multidisciplinary meeting sessions to review complex case plans, ensuring a holistic approach that improved short-term outcomes for 9 residents.
  • Led peer review committees that examined incident reports, promoting transparency and reducing critical incident recurrence by 40%.
  • Facilitated conflict resolution among residents using mediation techniques, reducing inter-resident disputes by 41% over the past year.
  • Spearheaded a resident mentoring program, boosting morale and improving peer support dynamics across the facility.
  • Developed detailed resident case reports and presented findings to multidisciplinary teams, promoting data-driven adjustments to treatment plans.
  • Assisted in developing emergency intervention protocols for residents experiencing acute distress, lowering emergency room transfers by 25%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated group therapy sessions focused on emotional regulation, which enhanced group cohesion and mutual support among residents.

Affiliations

  • National Association of Social Workers
  • Association for Child and Adolescent Counseling (ACAC)
  • Society of Human Resource Management
  • Toastmasters
  • Association of Information Technology Professionals
  • National Association of Case Management (NACM)
  • National Association of Drug Court Professionals (NADCP)
  • American Counseling Association (ACA)
  • National Organization for Human Services (NOHS)
  • International Institute for Trauma and Addiction Professionals (IITAP)

Certifications

  • Certified Juvenile Justice Professional (CJJ) - American Correctional Association (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Nonviolent Crisis Intervention (NCI) Training - Crisis Prevention Institute (CPI)
  • CompTIA A+ Technician
  • Certified Mental Health Professional (CMHP) - Oregon
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Therapeutic Crisis Intervention (TCI) Certification, Cornell University
  • Certified Autism Specialist (CAS) - International Board of Credentialing and Continuing Education Standards (IBCCES)
  • Cisco Certified Internetwork Expert (CCIE)

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