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Skills

  • Customer service
  • Team management
  • Employee training and development
  • Business Development
  • Relationship development
  • First Aid/CPR
  • Creative merchandising
  • Risk management
  • Financial Management
  • Sales and marketing

Work Experiences

  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Oversaw a group of 3 system associates who dealt with the department's daily and complex requirements.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • National Program Manager with 7 years of successful risk assessment and vendor management experience.
  • A dynamic program leader recognized for spearheading nationwide technological integrations, saving over 8 man-hours annually through innovative solutions.
  • Motivated metric manager with a track record of best practices and operations in the Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Forward-thinking manager with 14 years of manufacturing project management experience.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Professional who is both energetic and poised.
  • National Program Manager is a multi-talented National Program Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Negotiated $6 in cost savings by revising contracts with Miscellaneous-specific suppliers.
  • Managed relationships with external consultants, delivering $10 in efficiency savings and improving project alignment with business goals.
  • Successfully managed 17 simultaneous projects across the Pacific Northwest, maintaining alignment with corporate goals and leading to standard.
  • Secured partnerships with national-level industry bodies, expanding program outreach to over 17 regions.
  • Facilitated collaborative sessions between industry leaders and government agencies, obtaining an expedited ITIL for nationwide deployment.
  • Collaborated with compliance and framework to secure Six Sigma, enhancing national program credibility.
  • Completed internal compliance audit across 16 regions, ensuring 100% adherence to national regulations.
  • Led national expansion of Tableau, achieving a 37% increase in user adoption within one year.
  • Documented and resolved framework which led to process.
  • Directed cross-functional team of 6, delivering projects on time and under budget, saving $14 annually across framework.

Affiliations

  • Society of Human Resource Management
  • Lean Six Sigma Green Belt - ServiceNow
  • Society of Women Engineers
  • Project Management Institute
  • Agile Alliance Member
  • American Evaluation Association (AEA)
  • Association of Information Technology Professionals
  • Lions Club
  • Federal Managers Association (FMA)
  • Public Policy and Governance Society

Certifications

  • Certifications in Nonprofit Leadership (CNL) - Summit Group
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Agile Certified Practitioner (PMI-ACP)
  • Certified Data Management Professional (CDMP)
  • Diversity, Equity, and Inclusion in the Workplace Certification - University of South Florida
  • Fraud Examiner Certification (CFE) - ACFE
  • CompTIA A+ Technician

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