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Skills

  • Product testing
  • Self-motivated
  • Upselling techniques
  • User interface understanding
  • Strong verbal communication
  • Bilingual communication skills
  • Powerful negotiator
  • Staff development
  • Client assessment and analysis
  • Data Management

Work Experiences

  • Adopted a guest-focused, detail-oriented approach to service.
  • Achieved a 22% increase in customer satisfaction scores.
  • Coordinated product launch events.
  • Achieved reduction in wait times by two years.
  • Advocated for shifts in staffing schedules to accommodate high customer demand, mitigating staff fatigue and ensuring uninterrupted service.
  • Accommodated food allergies and dietary restrictions.
  • Continuously surpassed expectations during every shift.
  • Consistently exceeded monthly upselling targets.
  • Contributed to a significant increase in banquet bookings.
  • Schedule and keep staff informed about reservations in their assigned areas.

Summaries

  • Standard are well-understood.
  • Among his accomplishments is the creation of a procedure app for use in the metric industry.
  • Achieved 21% higher guest foot traffic during weekend shifts.
  • Achieved 22% above average in additional revenue.
  • Working closely with servers to maintain service standards has proven to be successful.
  • Customer-focused Sales Representative with 7 years of experience solving problems for clients.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Boosted revenue.
  • Design and development of successful system embedded software applications in the past.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.

Accomplishments

  • Initiated
  • Assisted in developing VIP guest seating arrangements during special events, improving client experience and contributing to a 48% customer retention rate.
  • Represented
  • Created
  • Proposed
  • Communicated effectively with kitchen and wait staff to ensure timely service of food and drinks, contributing to an overall reduction in service times by metric.
  • Identified
  • Introduced a new check-in process that shaved one year off guest seating on average, leading to enhanced operational flow and improved guest feedback.
  • Developed a strong working relationship with kitchen staff and management, facilitating smooth service during busy shifts and delivering an exceptional dining experience.
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.

Affiliations

  • Completed conflict resolution training through method, emphasizing de-escalation in high-pressure dining situations.
  • Completed a seminar on effective team leadership and staff management offered by Harbor & Co..
  • Completed category to ensure dining environment cleanliness and compliance with health regulations.
  • Active Member of the National Restaurant Association (NRA), participated in workshops focused on customer experience optimization.
  • Participated in the National Association of Catering Executives (NACE) workshop, focusing on group booking best practices.
  • Certified Trainer through metric, mentoring and onboarding new staff efficiently.
  • Involved in method hospitality management club, assisting efforts related to student-organized dining events and workshops.
  • Completed the National Wait Staff Association’s professional training program for improving guest interaction.
  • Received certification in Microsoft Excel reservation management software, consistently enhancing guest management skills.
  • Participant in workshops on managing peak-hour dining at the Restaurant Learning Center.

Certifications

  • Certified Protection Officer (CPO)
  • Alcohol Awareness Training Certification, Lakeside Partners, Denver, 2019
  • Tips® On Premise Alcohol Training Certification, Health Communications, Inc., 2023
  • Customer Service Excellence Certification - Brightline, 2019
  • Wine & Spirit Education Trust (WSET) Level 1 Certification, Vantage, 2023
  • HACCP Certification (Hazard Analysis Critical Control Points) - Beacon Labs 2022
  • ServSafe® Allergen Certification, National Restaurant Association, 2021
  • Certificate in Bilingual Hospitality, Spanish and French, Vantage, 2019
  • CPR and First Aid Certification framework 2021
  • Certified Professional in Catering and Events (CPCE) - National Association for Catering and Events - 2016

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