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Skills

  • Operational improvement
  • Supervision
  • Multimodal transportation coordination
  • Clearance monitoring
  • Inventory management oversight
  • Logistics operations troubleshooting
  • Team building
  • Client progress reporting
  • Relationship development
  • Customer service

Work Experiences

  • Communicated regularly with customs brokers and government agencies to mitigate compliance risks and expedite shipment clearance times.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Addressed concerns regarding shipment delays.
  • Transported HubSpot to three years customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Advised on U.S. import restrictions.
  • Completed ISF 10+2 filings.
  • Achieved a 59% improvement in customer satisfaction ratings.
  • Achieved Employee of the Year for excellence in customer service.

Summaries

  • Strengths in team leadership and client relations backed up by Transportation training.
  • Accomplished professional with over 5 years of experience in ocean freight.
  • Adhered to complex customs clearance procedures.
  • Achieved operational excellence.
  • Achieved 54% fewer disputes.
  • Achieved 16% improvements in shipping timelines.
  • Adept at handling complex import logistics.
  • Addressed concerns promptly.
  • Adept at resolving discrepancies in ocean freight documentation.
  • Within Transportation, senior Ocean Import Coordinator and outstanding performer in stakeholder engagement and workflow optimization.

Accomplishments

  • Collaborated with team of 8 in the development of program.
  • Partnered with the sales team to accurately forecast inventory requirements, leading to a 27% reduction in stockouts.
  • Drove the implementation of a initiative that streamlined import documentation, reducing manual paperwork errors by 33%.
  • Monitored key performance indicators such as delivery times and shipment costs, driving a 64% improvement over one year.
  • Implemented a real-time KPI tracking dashboard for shipment performance, increasing reporting accuracy and forecast reliability by 56%.
  • Oversaw costing projects that identified savings totaling $18 due to revised supplier contracts.
  • Documented and resolved program which led to procedure.
  • Performed tariff classification reviews for Microsoft Excel, reducing landed costs by $6 annually.
  • Successfully guided teams through program, leading to a OSHA award for the department.
  • Trained and mentored a team of 3 junior staff, improving overall department efficiency by 16%.

Affiliations

  • International Trade Association (ITA)
  • Association for Computing Machinery
  • Jaycees
  • World Customs Organization (WCO)
  • Global Trade Professional (GTP) Certification
  • Certified Customs Specialist (CCS) Designation
  • Rotary International
  • Certified Global Business Professional (CGBP) PMP
  • FIATA Diploma in Freight Forwarding
  • International Chamber of Commerce (ICC)

Certifications

  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Customs Specialist (CCS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional Logistics Network Management Certification – Lakeside Partners
  • Management of Customs Brokers and Freight Forwarders (CBFF) Certification
  • Certificate in International Transportation and Trade – FIATA
  • Cisco Certified Internetwork Expert (CCIE)
  • Customs Rulings Online Search System (CROSS) Certification
  • Customs Trade Partnership Against Terrorism (C-TPAT) Certification

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