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Skills

  • Strong manual dexterity
  • Fluency in Mandarin for improved patient communication
  • Insurance billing
  • Ability to work in fast-paced environments
  • Confidentiality and ethical handling of patient information
  • Billing discrepancy resolution
  • Team management
  • Budgets
  • Dental instrument sterilization and packaging
  • Accurate dental coding and insurance claim assistance

Work Experiences

  • By taking the patients' blood pressure, temperature, and pulse, I was able to measure and record vital statistics.
  • Anticipated instrument needs.
  • Taught patients how to improve their oral hygiene, control plaque, and protect their gums and tooth enamel from harm.
  • Applied dental sealants on pediatric patients.
  • Contributed to a 69% decrease in training time.
  • Used Tableau to schedule appointments for patients.
  • Contributed to a cavity prevention rate increase of 29%.
  • Administered fluoride treatments and dental sealants on pediatric patients, contributing to a cavity prevention rate increase of 16%.
  • Answered questions to improve understanding and comfort.
  • Achieved 40% patient safety compliance.

Summaries

  • Quickly solves problems and handles issues while adhering to procedures.
  • When recording patient information, staging equipment, and tools for procedures, risk assessment and vendor management should be done in a systematic manner.
  • Dental Assistant with 6 years of experience who excels at teamwork and communication to provide excellent patient care.
  • Well-rounded, with strong X-ray, performance reporting, and team leadership skills.
  • Answered patient questions.
  • Applied polish and fluoride treatments.
  • Dental Assistant Trainee with 12 years of successful quality assurance and process improvement experience.
  • Collaborative Dental Assistant Trainee.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Flexible in responding to requests from dentists, colleagues, and patients in a timely manner.

Accomplishments

  • Managed digital patient records through SAP, resulting in 31% reduction in data entry errors across 8 patient accounts.
  • Recognized for detailed and timely assistance during dental implant procedures, contributing to improved patient outcomes.
  • Aided dentist during extractions, ensuring all necessary instruments were set up preoperatively, reducing preparation time by 83%.
  • Assisted in dental hygiene tasks such as fluoride application and teeth polishing, treating an average of 17 patients per day.
  • Collaborated with team of 14 in the development of category.
  • Documented and resolved category which led to standard.
  • Provided excellent customer service while coordinating patient treatments, receiving positive feedback from 14 patients.
  • Documented and updated patient treatments into clinic software within two years, enhancing record accuracy by 64% %.
  • Trained in basic dental laboratory duties, including the fabrication of temporary crowns for 14 patients, improving patient experience.
  • Presented research findings on best practices in patient care during staff training, influencing procedural improvements clinic-wide.

Affiliations

  • Certified Dental Assistant (CDA) Study Group
  • American Medical Informatics Association
  • Member of Global Dental Health Ambassador Program
  • OSHA Compliance Training Program Participant 2020
  • Member of the Dental Assisting National Board (DANB)
  • State Dental Association Conference Attendee 2019
  • American Academy of Cosmetic Dentistry (AACD) Membership
  • American Association of Dental Office Management (AADOM)
  • Academy of General Dentistry (AGD) Student Membership
  • Instrument Processing Certification 2019 from Brightline

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Oral Surgery Assistant (COSA) – method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Electronic Health Records (EHR) Certification – category
  • Salesforce
  • Certified Public Accountant
  • Expanded Functions Dental Assistant (EFDA) Certification – Ohio
  • First Aid/CPR Certified

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