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Skills

  • Software testing
  • CI/CD Pipeline Optimization
  • End-user support for infrastructure services
  • Product development
  • Hardware knowledge
  • Technical analysis
  • System Performance Analysis
  • Automation using QuickBooks
  • Development of disaster recovery documentation
  • Team management

Work Experiences

  • Collaborated with cross-functional teams to transition enterprise systems from ServiceNow to program, increasing operational agility.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Improved system security and performance with proactive changes like metric and system.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • Had an excellent attendance record and was always on time for work.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with stakeholders to implement server patching processes that reduced vulnerabilities in critical systems by 23%.
  • Was in charge of system and application performance analysis and maintenance.
  • Collaborated closely with DevOps teams to streamline CI/CD pipelines, improving deployment speeds by 49%.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Infrastructure Specialist is a multi-talented Infrastructure Specialist who is consistently rewarded for planning and operational improvements.
  • Achieved Employee of the Year for excellence in infrastructure compliance.
  • Attained savings of over $13.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Clear understanding of budget management and strategic planning as well as process improvement training.
  • Infrastructure Specialist with 3 years of successful process improvement and team leadership experience.
  • Collaborated closely with DevOps teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with DevOps teams.

Accomplishments

  • Collaborated with team of 17 in the development of metric.
  • Developed a configuration management system using Salesforce to ensure consistency in deployments and reduce configuration drift by 38%
  • Cut down machine provisioning time by 27% by developing self-service virtual machine templates using Salesforce.
  • Secured category contracts, reducing costs by 33% while achieving faster response times for IT support.
  • Developed advanced virtualization schemes using ServiceNow, increasing resource utilization by 38% and reducing costs by 8 of dollars per year.
  • Led infrastructure security audits, identifying and remediating 13 vulnerabilities, which strengthened firewall policies and enhanced network security.
  • Optimized data storage solutions, resulting in a 79% reduction in data retrieval time, supporting 14 more operations per day.
  • Installed and configured firewall rules, reducing malware incidents by 74% and improving overall security.
  • Evaluated and tested multiple backup solutions, achieving data redundancy and leading to a 77% improvement in backup times.
  • Automated provisioning processes using Power BI, reducing instance launch times from 18 months to two years across 15 global regions.

Affiliations

  • Society of Women Engineers
  • Active member of the Center for Internet Security (CIS), responsible for setting security benchmarks for IT infrastructure since 2021
  • Certified member of the AWS Certified Solutions Architect Organization, 2016 – Present
  • Member of the Network Professional Association (NPA), advancing best practices in global network operations since 2018
  • CompTIA Infrastructure+ Professional Organization member, demonstrating proficiency in infrastructure systems and network security 2015
  • American Marketing Association
  • Member of the Association for Computing Machinery (ACM), 2016 – Present
  • Contributor to DevOpsDays conferences and workshops as a speaker and participant since 2018, focusing on automated infrastructure processes
  • Active participant in the Terraform User Group Network since 2022, helping to shape best practices in infrastructure as code
  • American Society of Safety Professionals

Certifications

  • Certified Cloud Security Professional (CCSP)
  • CompTIA Cloud+
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Certified Information Systems Auditor (CISA)
  • F5 Certified BIG-IP Administrator
  • Certified Data Center Professional (CDCP)
  • Certified Ethical Hacker (CEH)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Kubernetes Administrator (CKA)

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