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Skills

  • Performance evaluations
  • Operational improvement
  • Cultural competency in education
  • Collaboration with educators and social workers
  • Youth and adolescent development
  • Professional referral network
  • Individualized education programs
  • Academic performance improvement tracking
  • First Aid/CPR
  • Crisis management

Work Experiences

  • Conducted career exploration workshops.
  • Achieved a 71% reduction in behavioral incidents.
  • Achieved results over 15 months.
  • Achieved 81% improvement in attendance.
  • Transported Power BI to 6 months customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted retention rates by 48% within the program.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 12 awards for innovation in education programs.
  • Achieved personal goal improvements.
  • Child Mentor with extensive experience in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 67% improvement in mentee self-confidence through innovative child development techniques and group facilitation tools that encourage full participation.
  • Built strong peer relationships.
  • Accomplished Child Mentor with a history of collaborating closely with community organizations to expand program reach by 27%, effectively extending resources to underserved youth.
  • Achieved a 82% reduction in dropout rates.
  • School Psychologist with 18 years of experience in education who focuses on results.

Accomplishments

  • Coordinated with external service providers, ensuring that mentees had access to additional educational and psychological resources when needed.
  • Organized extracurricular activities that aligned with mentees' academic goals, resulting in enhanced classroom participation and higher test scores by 77%.
  • Collaborated with mental health professionals to deliver support services for children experiencing trauma, focusing on resilience building.
  • Enhanced mentee academic performance through personalized study plans, increasing average test scores by 22% within one year.
  • Collaborated with team of 7 in the development of system.
  • Organized mentorship groups that emphasized positive peer interactions and personal accountability, successfully curbing behavioral issues by 29%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized and facilitated professional development sessions for volunteer mentors, resulting in a 62% increase in mentor retention over 18 months.
  • Resolved product issue through consumer testing.
  • Led group therapy sessions that enhanced emotional resilience in at-risk youth, resulting in a 72% reduction in behavioral incidents.

Affiliations

  • National Association for the Education of Young Children (NAEYC)
  • Volunteers of America - Youth Leadership Program
  • Association for Child and Adolescent Counseling
  • Society for Research in Child Development (SRCD)
  • Kids Included Together (KIT)
  • American Education Research Association (AERA)
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Lions Club
  • Association for Computing Machinery

Certifications

  • Effective Goal Setting and Achievement Strategies Certification – metric
  • Advanced Youth Mentorship Certification – category
  • Using Play Therapy in Youth Mentoring Programs Certification – category
  • Developing Cultural Competency for Youth Workers – Boston
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Family Engagement in Education Certification – method
  • Certified Public Accountant (CPA)
  • Salesforce
  • Trauma-Informed Care Certification – framework

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