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Skills

  • Microsoft Office
  • Product ordering
  • Quality controls
  • Financial records and processing
  • Results-oriented
  • Contract auditing
  • Heavy lifting
  • Safety measures
  • Proficiency in cross-functional collaboration
  • Credit and collections

Work Experiences

  • Achieved a 72% increase in event ratings.
  • Greeted each newcomer with a friendly greeting and handed out a sign-in sheet.
  • Achieved a 22% increase in attendee satisfaction.
  • Automated the guest acknowledgment process, sending personalized greeting emails at check-in, which resulted in a 48% increase in positive post-checkout surveys.
  • Addressed guest requests.
  • Awarded President's Club for top-tier customer service rankings.
  • Contacted previous guests and potential visitors via email with information on events and the hotel to build a clientele base.
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
  • Achieved a 37% success rate.
  • Scheduled appointments, took payments, and answered questions from guests.

Summaries

  • Guest Services Coordinator is a multi-talented Guest Services Coordinator who is consistently rewarded for planning and operational improvements.
  • Guest relations, concierge services, and conflict resolution are all skills that this astute hospitality professional possesses.
  • Looking for a position with Northwind that will allow me to advance.
  • Looking for a job as a tour guide at a major city's art museum.
  • Motivated Guest Services Coordinator with experience managing large-scale projects, including budgeting and administration.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Guest Services Coordinator with leadership and persuasion skills.
  • Quick learner with proactive reorganization skills.
  • Guest Services Coordinator with 18 years of experience who is self-motivated.
  • Hotel Concierge with exceptional hospitality management qualifications.

Accomplishments

  • Implemented a new cleaning approach for guest bathrooms which ensured better overall cleanliness and decreased time spent in each room by more than 2%.
  • Identified
  • Business Development: Initiated two key partnerships which resulted in initiative revenue growth.
  • Managed
  • Earned “Employee of the Month” at standard in initiative.
  • Consulted
  • Prepared
  • Reduced
  • Initiated
  • Resolved

Affiliations

  • National Concierge Association (NCA)
  • American Resort Development Association (ARDA)
  • International Air Transport Association (IATA) – Travel Operations Certification
  • International Hospitality Asset Managers Association (IHAMA)
  • Urban Land Institute (ULI) – Hospitality District Council
  • Academy of Hospitality Industry Attorneys (AHIA)
  • Professional Convention Management Association (PCMA)
  • National Tour Association (NTA)
  • International Institute of Modern Butlers (IIMB)
  • International Association of Conference Centers (IACC)

Certifications

  • Apple Certified Associate (ACA)
  • Hospitality Leadership and Service Innovation Certificate from procedure
  • Certificate of Excellence in Event Planning and VIP Coordination
  • Certified hotel administrator
  • Certificate in hospitality and tourism
  • CompTIA Security+
  • Hotel Revenue Management Certification from eCornell
  • CPR and AED
  • CompTIA Network+
  • AED and CPR

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