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Skills

  • Time management skills
  • Results-oriented
  • CRS programs
  • Check-in procedures
  • Excellent communication
  • Customer satisfaction
  • Event planning
  • CRM Systems
  • Recordkeeping abilities
  • Financial records and processing

Work Experiences

  • Anticipated guest requirements by collaborating with front desk and housekeeping, reducing service request wait times by 82% minutes.
  • Boosted positive online reviews.
  • Was in charge of checking guests in and out of the hotel.
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Achieved zero non-compliance incidents during inspections.
  • Scheduled flower, gift, and other product deliveries, as well as spa and dining reservations.
  • Was in charge of a fast-paced front desk operation at a busy program facility with up to 3 nightly visitors.
  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during standard absence.
  • Achieved 36% accuracy.
  • Awarded President's Club for top-tier customer service rankings.

Summaries

  • Looking for a job as a tour guide at a major city's art museum.
  • A true go-getter with excellent presentation skills.
  • Expert communicator dedicated to creating a positive, results-oriented team culture.
  • Guest Services Coordinator with leadership and persuasion skills.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Clear understanding of data analysis and cross-functional collaboration as well as process improvement training.
  • Within Travel and Hospitality, senior Guest Services Coordinator and outstanding performer in stakeholder engagement and workflow optimization.
  • In a competitive environment, a dynamic Hotel Manager capable of developing and training teams, effectively controlling costs, and achieving YOY revenue and high guest satisfaction ratings.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Looking for a dynamic position with Brightline where I can use my multitasking skills, industry knowledge, and polished style.

Accomplishments

  • Trained
  • Solved
  • Initiated
  • Maintained a guest satisfaction rating of greater than 11% since metric.
  • Earned “Employee of the Month” at standard in initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Garnered 16 stars out of 13 in customer satisfaction scores on initiative
  • Increased annual hotel revenue by 12% through metric and procedure.
  • Reduced
  • Proposed

Affiliations

  • Event Service Professionals Association (ESPA)
  • International Council of Nurses
  • American Medical Informatics Association
  • Les Clefs d'Or USA (U.S. Concierge Association)
  • International Association of Administrative Professionals
  • American Hotel & Lodging Association (AHLA)
  • Association of Luxury Suite Directors (ALSD)
  • Professional Convention Management Association (PCMA)
  • Jaycees
  • Society of Human Resource Management

Certifications

  • ServSafe
  • AED and CPR
  • Digital Hospitality Solutions (CRM & Cloud) Certification
  • Certified Hotel Administrator (CHA) from AHLEI
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality and Tourism Management Professional from Hospitality Academy
  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute (AHLEI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Relationship Management (CRM) Certificate for Service Industries

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