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Skills

  • Electronic Health Record (EHR) management
  • Emotional intelligence
  • Data analysis (Jira)
  • Interpreting physician orders
  • Team management
  • Team collaboration
  • Relationship development
  • Operational improvement
  • Project organization
  • Healthcare documentation

Work Experiences

  • Assisted in implementing a patient advocacy program at Portland, with a focus on improving accessibility to care options for underserved populations.
  • Collaborated with the pharmacy team.
  • Assisted in implementing a patient advocacy program.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved resolution within one year.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed care miscommunications.
  • Was in charge of compiling and reviewing medical records.
  • Went over the doctors' daily care slips.
  • Achieved a 55% improvement in feedback scores.

Summaries

  • Collaborated closely with the pharmacy team to improve medication safety, reducing errors by 78% through patient education on medication regimens.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Patient Service Representative with 6 years of healthcare experience.
  • Adept in bridging language and cultural barriers.
  • Accomplished Patient Care Liaison.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Mandarin is a second language for me.
  • Collaborated with social workers to help reduce readmission rates by 59% through seamless post-discharge support and patient case management.
  • Collaborated with social workers.
  • Collaborative professional experienced in reducing medication errors by 52% through effective patient and pharmacy team coordination.

Accomplishments

  • Facilitated patient-rehabilitation team communication, accelerating recovery plans for 12 individuals, contributing to reduced hospital stays.
  • Established new workflows for patient onboarding, cutting wait times for initial consultations by 57%.
  • Introduced personalized healthcare engagement tools, which led to an increase in patient satisfaction scores by 22%.
  • Implemented a new communication protocol system between patients and clinical teams, reducing response times by 22% minutes.
  • Collaborated with team of 6 in the development of framework.
  • Supported a caseload of 11 patients by resolving conflicts and aligning care with individual health goals, leading to improved patient outcomes.
  • Worked collaboratively with treatment teams to proactively resolve patient grievances, resulting in 42% fewer escalations.
  • Collaborated with healthcare staff to develop training materials, improving adherence to patient care guidelines by 22% across all departments.
  • Coordinated with external providers and specialists to ensure timely continuity of care, reducing discharge follow-up lags by 31% days.
  • Led a cross-functional team to address patient inquiries, resulting in a reduction of complaint resolution time by 38%.

Affiliations

  • Rotary International
  • Active in the Academy of Managed Care Pharmacy (AMCP)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Key Contributor to Patient Family Advisory Council at process
  • Certified in HIPAA compliance from Summit Group as of 2024
  • Member of American College of Healthcare Executives (ACHE)
  • Contributor to The International Alliance of Patients' Organizations (IAPO)
  • Member of American Public Health Association (APHA)
  • Jaycees

Certifications

  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Care Transitions Management Certification
  • Certified Professional in Patient Safety (CPPS)
  • Certified in Health Insurance & Billing by Harbor & Co.
  • Certified Hospice and Palliative Care Administrator (CHPCA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Health Navigator (CHN) by Lakeside Partners
  • Salesforce
  • Basic Life Support (BLS) Certification

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