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Skills

  • Data-driven decision making
  • Patient advocacy
  • Healthcare compliance
  • System updates
  • Problem resolution
  • Time management
  • Standard equipment
  • Document filing
  • Cross-departmental collaboration
  • Communications

Work Experiences

  • Created and delivered monthly reports on patient experience metrics.
  • Collaborated with the pharmacy team.
  • Assisted in implementing a patient advocacy program.
  • Oversaw the delivery of system project by standard team, which resulted in system.
  • Created a more collaborative environment.
  • Contributed to cross-departmental projects to revamp the discharge process, reducing wait time by 63% minutes on average.
  • Achieved a 66% reduction in patient complaints.
  • Contributed to cross-departmental projects.
  • Addressed recovery questions thoroughly.
  • Was in charge of compiling and reviewing medical records.

Summaries

  • Accomplished Patient Care Liaison.
  • Complete patient education is a success.
  • Award-winning Patient Care Liaison with a focus on empathetic care and advocacy, recognized for service excellence by Excellence Award in 2018.
  • Within Healthcare, senior Patient Care Liaison and outstanding performer in strategic planning and data analysis.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • 9 years of experience as a patient service representative.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with the pharmacy team.
  • Adept in bridging language and cultural barriers.

Accomplishments

  • Conducted conflict resolution meetings with patients and families, resulting in more effective care coordination and a drop in escalated cases by 49%.
  • Served as the liaison during emergency situations, reducing response time by 16% and improving care delivery outcomes.
  • Utilized conflict resolution techniques to mediate disputes between patients and staff, leading to a reduction in escalated cases by 50%.
  • Introduced personalized healthcare engagement tools, which led to an increase in patient satisfaction scores by 22%.
  • Reduced appointment scheduling errors by 35% through the introduction of a streamlined scheduling software system.
  • Led the Patient Care Committee at Denver, significantly improving patient experience through risk assessment.
  • Developed patient-centric communication frameworks that reduced miscommunication between clinical staff and patients by 42%.
  • Resolved product issue through consumer testing.
  • Collaborated with nurses and administrative personnel to align treatment plans with patient goals, increasing patient engagement by 78%.
  • Developed a patient feedback process that collected actionable insights, resulting in an overall improvement in patient satisfaction by 24% percentage points.

Affiliations

  • Association of Information Technology Professionals
  • Project Management Institute
  • International Association of Administrative Professionals
  • Active Participant in Patient Advocate Certification Board (PACB)
  • Certification in Care Coordination and Transition Management (CCTM)
  • Jaycees
  • Volunteer Liaison with the American Red Cross Disaster Health Services
  • Contributor to The International Alliance of Patients' Organizations (IAPO)
  • Freemason
  • Part of the National Patient Advocate Foundation (NPAF)

Certifications

  • Healthcare Financial Certification by Harbor & Co.
  • Basic Life Support (BLS) Certification
  • Certified Case Manager (CCM) by Cedar Works
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Patient Advocacy Certification by Meridian
  • Certified Professional in Healthcare Quality (CPHQ)
  • Patient Communication and Engagement Certification
  • Lean Six Sigma Green Belt for Healthcare

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