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Skills

  • Exceptional Customer Service Delivery
  • Nail treatments
  • Marketing familiarity
  • Client loyalty and engagement
  • Inventory control
  • Cosmetic sales
  • Client management software proficiency
  • Customer consultation
  • Acrylic nail application master
  • Efficient client appointment scheduling

Work Experiences

  • Achieved results within 2021.
  • Increased return customers by 16% by cutting, coloring, and styling clients' hair with precision.
  • Achieved ITIL to enhance skill set.
  • Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination.
  • Took over 2 phone calls to assess customer needs, schedule appointments, and offer hairstyle and color advice every day.
  • Used risk assessment to apply false eyelashes to my clients' eyelids.
  • Added 12% extra revenue within Austin.
  • Provided excellent customer service to framework salon clients, resulting in an increase of 9% in repeat business over 18 months.
  • Instructed clients on how to properly care for their new eyelashes.

Summaries

  • Record keeper who is well-organized and has excellent time management and relationship-building skills.
  • 9 years of experience as a creative initiative professional delivering top-notch services.
  • Completed unique designs and recommended products to increase revenue.
  • Costs were consistently reduced while profits were increased.
  • Professional with a passion for making people look and feel their best.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Personable and engaging, with a strong desire to build long-term client relationships based on a flexible approach and consistent results.
  • Fashion-forward Eyelash Technician with 13 years of experience applying eyelashes to make clients feel naturally beautiful using data analysis.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Knowledgeable about keeping stations clean, well-stocked, and sanitized.

Accomplishments

  • Recognized with President's Club for exceptional lash artistry that helped attract 17 new clients in 2019.
  • Increased customer retention by offering personalized aftercare instructions, reducing lash damage complaints by 83% over 6 months.
  • Elevated customer experience by offering eco-friendly lash products, decreasing material costs by $7 annually while attracting conscious consumers.
  • Reduced appointment cancellations by 39% through proactive client reminders and follow-ups using Microsoft Excel.
  • Documented and resolved system which led to process.
  • Safely removed lash extensions in adherence to state regulations, ensuring client safety and maintaining 7-star rating on initiative.
  • Collaborated with local influencers to promote lash deals, resulting in 2 additional bookings during framework.
  • Curated and executed quarterly client appreciation events, resulting in a 62% increase in repeat bookings within 18 months.
  • Reduced service time by integrating HubSpot, improving client turnover without compromising quality by 30% per appointment.
  • Proactively kept up with industry trends by completing 11 workshops and certifications, offering clients cutting-edge lash techniques.

Affiliations

  • Society of Women Engineers
  • Beauty Industry Group (BIG)
  • Beauty Professionals of Seattle Association
  • American Society of Safety Professionals
  • International Lash Technician Federation
  • National Society of Permanent Cosmetic Professionals (NSPCP)
  • Women's Beauty Association of Boston
  • Association of Cosmetology Professionals (ACP)
  • Women in Beauty and Fashion Network
  • Association for Computing Machinery

Certifications

  • State-Approved Eyelash Extension Training
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Customer Service Excellence Certification for Beauty Professionals
  • Classic Eyelash Extension Certification by method
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • ServSafe
  • Master Lash Stylist Certificate from process
  • Eyelash Design and Styling Certificate by process

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