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Skills

  • Scalp treatments
  • Cosmetology
  • Makeup artistry
  • Client loyalty and engagement
  • Hair maintenance expert
  • Marketing familiarity
  • Adherence to safety and health standards
  • Facials and makeup applications
  • Customer service
  • Relationship building and management

Work Experiences

  • Increased return customers by 10% through cutting, coloring and styling clients' hair with precision.
  • Achieved 69% reduction in lash emergencies.
  • Guests consistently gave me high marks for my performance.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase SAP sales by 11%.
  • Looked at the customer's hair texture, treatment history, and desired outcome to determine appropriate services.
  • Used scissors, trimmers, clippers, razors, and brushes, resulting in a 10% customer satisfaction rate on over 7 customers.
  • Instructed clients on how to properly care for their new eyelashes.
  • Scheduled over 12 daily customer appointments in Adobe Creative Suite.
  • Achieved top monthly sales by consistently upselling personalized after-care products and lash accessories, adding 14% extra revenue within Boston.
  • Increased annual revenue by 12% for 15 consecutive years through effective customer service and inventory management.

Summaries

  • Record keeper who is well-organized and has excellent time management and relationship-building skills.
  • Eyelash Technician is a multi-talented Eyelash Technician who is consistently rewarded for planning and operational improvements.
  • Fast worker with a passion for modern beauty techniques and trends.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Beauty treatments and sales expert.
  • Client requests are known to be translated into personalized results.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Inspired by a passion for aesthetic improvement and a desire to provide excellent customer service.
  • Through effective communication and active listening skills, a talented professional caters to the needs of clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Completed Scrum Master in advanced lash lift services, which contributed to expanding my client portfolio by 7 by 2021.
  • Reduced repetitive strain and injury risk for teammates by sharing best practices for ergonomic lash application techniques.
  • Reduced appointment cancellations by 39% through proactive client reminders and follow-ups using Microsoft Excel.
  • Adhered to all state sanitation and hygiene standards, ensuring client safety and contributing to Harbor & Co. Receiving a procedure health inspection score.
  • Provided personalized lash treatments to high-profile clients, enhancing the salon's reputation and attracting VIP clientele by 56%.
  • Collaborated with team of 6 in the development of category.
  • Introduced longer-lasting lash adhesive brand, reducing touchup appointments by 11 sessions per client on average.
  • Leveraged initiative to streamline appointment scheduling, reducing wait times for clients by 15 hours per month.
  • Trained 2 junior technicians on lash lift and tint application, increasing overall salon efficiency by 33%.
  • Collaborated with management to implement a new pricing structure for premium lash services, resulting in a 34% revenue increase during standard.

Affiliations

  • Society of Women Engineers
  • National Alliance for Infection Control in Beauty Services
  • Beauty Professionals of Seattle Association
  • Cosmetology Advancement Club of Portland
  • Association for Supply Chain Management (APICS)
  • Association of Cosmetology Professionals (ACP)
  • International Association of Administrative Professionals
  • Lions Club
  • Society of Human Resource Management
  • American Society of Safety Professionals

Certifications

  • Certified Esthetician with a focus on Lash Extensions
  • Certified Marketing and Upselling for Beauty Professionals
  • Volume Lash Mastery Certificate from Ironclad Systems
  • Advanced Russian Volume Lash Training by system
  • Certification in Lash Adhesive Safety by Harbor & Co.
  • Master Lash Stylist Certificate from process
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • ServSafe

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