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Skills

  • Customer satisfaction improvement strategies
  • MS Office
  • Budgeting and cost control
  • Merchandising operations
  • Vendor relationship management
  • First Aid/CPR
  • Method equipment
  • Project organization
  • Product Knowledge Training
  • Operational improvement

Work Experiences

  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Returned change and currency and processed debit and credit card payments with a 15% accuracy rate.
  • Increased sales by 12% by providing purchase advice and promoting additional products.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved recognition in 2016.
  • Analyzed customer demographics and preferences, leading to a targeted product mix that enhanced customer satisfaction and improved loyalty program enrollment by 77%.
  • Boosted customer retention by 67%.
  • Created a task schedule for Men's Department Supervisors based on their individual strengths and knowledge of client relations.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 15% increase in efficiency.

Summaries

  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Men's Department Supervisor is a multi-talented Men's Department Supervisor who is consistently rewarded for planning and operational improvements.
  • Client-facing professional with a positive attitude and expertise in performance reporting and cross-functional collaboration.
  • Achieved a retention improvement rate of 70%.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Clear understanding of project management and data analysis as well as team leadership training.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.

Accomplishments

  • Led department to win 'Top Sales Team' award for 18 consecutive months by consistently exceeding KPI targets by 38%.
  • Delivered consistently high performance in sales, winning the department's 'Top Sales Employee' award for 2020.
  • Documented and resolved category which led to standard.
  • Formulated successful sales strategies, achieving 47% over the department's quarterly sales targets for 2022.
  • Implemented a targeted marketing strategy in collaboration with the in-house marketing team, leading to a seasonal sales boost of 35%.
  • Led team meetings and strategy sessions that resulted in 7 key initiatives being adopted by management.
  • Optimized department layout and floor planning to increase foot traffic by 50% and boost sales volume during key shopping seasons.
  • Devised a new employee incentive program, leading to a 38% improvement in productivity and teamwork.
  • Monitored stock levels and implemented replenishment strategies, reducing out-of-stock items by 47%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Retail Training Council (RTC) Affiliate
  • Member of the Sales Enablement Professionals Society (SEPS)
  • Certified Luxury Retail Professional (CLRP) from method
  • Certified Visual Merchandiser (CVM) – program
  • Certified Apparel and Fashion Sales Specialist (CAFSS) – 2016
  • International Council of Shopping Centers (ICSC) Member
  • Certified Sales Leader Association (CSLA)
  • Fashion Retailer Association (FRA) Member

Certifications

  • Certified Merchandising Professional (CMP)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Team Leader for Retail Operations (CTLR) by Vantage
  • Certified Training Manager (CTM) by Association for Talent Development (ATD)
  • Google Analytics for Retail - Completion 2021
  • Certified Promotions Specialist (CPS) by Vantage
  • Retail Marketing Analytics Certification by Microsoft Excel

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