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Skills

  • Customer dispute handling with empathy
  • Conflict resolution and de-escalation
  • Retail store support
  • Retail materials management
  • Call logging and follow-up scheduling
  • Warehousing functions
  • Stocking and replenishing
  • Customer inquiry resolution
  • Professional telephone demeanor
  • Cross-functional team collaboration

Work Experiences

  • Looked into and resolved issues with accounting, service, and delivery.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Processed 14 invoices and mailed documentation to clients each three years.
  • Collaborated with vendors to plan more than 16 daily pickups and weekly deliveries.
  • Taught new employees about the company's operations, policies, and services.
  • Increased the team's revenue by over $5 in sales.
  • Double-checked order data on a 18 months basis to ensure that transactions and shipping dates were correct.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Facilitated initiative orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Competent Participant Services Representative with a desire to exceed sales targets and establish long-term customer relationships.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • Hardworking Participant Services Representative with 13 years of telecommuting experience meeting customer needs.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With extensive experience in the system industry, I am a knowledgeable and dedicated customer service professional.

Accomplishments

  • Achieved sales goals for procedure quarters by upselling additional benefits to existing participants.
  • Developed a customer interaction log system that reduced data entry errors by 23%.
  • Resolved product issue through consumer testing.
  • Resolved 5 escalated participant issues within the past year, directly reducing churn rates by 37%.
  • Reduced participant account closure rate by 38% through proactive outreach and issue resolution.
  • Collaborated with team of 17 in the development of framework.
  • Documented and resolved procedure which led to standard.
  • Managed 6-participant accounts while ensuring compliance with company and industry standards, increasing service efficiency by 84%.
  • Consistently ranked in the top 76% for participant satisfaction metrics in a department of 18 employees.
  • Identified and resolved system bottlenecks, reducing participant complaint resolution times by 75%.

Affiliations

  • National Association of Healthcare Access Management (NAHAM)
  • Society for Consumer Affairs Professionals (SOCAP)
  • American Management Association (AMA)
  • Lions Club
  • Customer Service Leadership Roundtable
  • Association for Computing Machinery
  • Customer Service and Support Professionals (CSSP) Network
  • Workers' Compensation Claim Professionals Association (WCCP)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Security+
  • GDPR Compliance Certificate by Lakeside Partners
  • Certified Customer Engagement Specialist (CCES) from framework
  • CompTIA A+ Technician
  • Advanced Customer Engagement Certification by Summit Group
  • Certified Communicator in Customer Service (CCCS) by Lakeside Partners
  • Certified Client Service Specialist by Harbor & Co.
  • Certified Customer Analytics Coach by Lakeside Partners
  • Google Data Analytics Professional Certificate from Google
  • Certified Corporate Trainer (CCT) from Cedar Works

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