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Skills

  • Customer service
  • Data Analysis for Performance Metrics
  • Error resolution
  • Cross-functional team collaboration
  • Problem-solving
  • Operational improvement
  • Task prioritization
  • Reporting skills
  • Budgets
  • Time management

Work Experiences

  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Achieved a 37% claim accuracy rate.
  • Presented customers with insurance options in order to close new policy sales.
  • Calculated payouts for disputed claims.
  • Calculated payouts for disputed claims, successfully negotiating settlement amounts that saved $14 over 18 months.
  • Collaborated with the accounting department.
  • Allowed for targeted improvements in fraud detection.
  • Assisted in designing a claims triage system which prioritized high-risk cases, improving processing time by 85%.
  • Collaborated with cross-functional teams.
  • Answered 2 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Advanced time management skills, consistently delivering results ahead of schedule for internal audits and high-priority claims since 2017.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved an audit success rate of 23%.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate process systems is one of my specialties.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of team leadership and performance reporting as well as risk assessment training.
  • Strengths in process improvement and quality assurance backed up by Miscellaneous training.

Accomplishments

  • Documented and analyzed claims processing workflows to present improvement suggestions that boosted team efficiency by 69%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed trends in claims denials and collaborated with the audit team to create preventive measures, reducing rejection rate by 55%.
  • Reviewed an average of 7 claims daily, identifying discrepancies to ensure timely approvals and avoid claim rejections.
  • Adapted quickly to new claims management software, improving data access speed by 69% after the transition.
  • Conducted a claims audit, identifying inaccuracies that resulted in reclaiming over $6,000 in improperly paid claims.
  • Resolved product issue through consumer testing.
  • Collaborated with IT and operations teams to automate claims entry processes, reducing manual input errors by 18%.
  • Facilitated cross-functional team meetings to align claims processing goals and improve departmental communication.
  • Processed claims using standard, decreasing overall processing time by an average of 60% per claim.

Affiliations

  • International Claim Association (ICA)
  • Association of Certified Fraud Examiners (ACFE)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • International Association of Administrative Professionals
  • American Association of Medical Assistants (AAMA)
  • Medical Group Management Association (MGMA)
  • Medical Billing and Coding Association (MB&CA)
  • International Council of Nurses
  • National Association of Insurance Commissioners (NAIC)
  • Society of Women Engineers

Certifications

  • Chartered Financial Consultant (ChFC)
  • Fundamentals of Health Insurance (FHI), Part A - Brightline
  • ICD-10 Certified Coding Specialist (CCS) - Beacon Labs, 2022
  • CompTIA A+ Technician
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Employee Benefits Specialist (CEBS)
  • Apple Certified Associate (ACA)
  • Six Sigma Green Belt Certification - Process Improvement Focus

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