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Skills

  • Hardware Troubleshooting and Maintenance
  • IT helpdesk system implementation
  • Data backup and recovery
  • First Aid/CPR
  • Cloud migration skills
  • Operational improvement
  • Problem resolution
  • Organization
  • Software Documentation
  • Cloud storage integration strategies

Work Experiences

  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Assisted the growth of 7 offices.
  • Aided the company's credibility.
  • Automated routine system maintenance tasks.
  • Described program solutions to customers to aid in problem resolution.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Completed projects within budget.
  • Collaborated with cross-functional teams.
  • Kept track of running systems and entered commands to troubleshoot issues like procedure and method.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Summaries

  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Achievements include successfully migrating from on-premise to cloud environments, cutting maintenance costs by $5 and boosting team productivity by 46%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • 17 years of experience in IT project management.
  • Adaptable IT manager.
  • Certified IT expert.
  • Achieved 81% improvement in system uptime.
  • Boosted network performance by 38%.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Clear understanding of strategic planning and vendor management as well as strategic planning training.

Accomplishments

  • Collaborated with executives to develop and maintain yearly IT budgets, consistently staying under budget by 40%.
  • Led the company-wide transition to a cloud-based data recovery solution, saving 18 in infrastructure costs and securing compliance with framework.
  • Created detailed IT asset inventory tracking systems, decreasing hardware loss by 36%.
  • Spearheaded access control system restructuring, reducing unauthorized access incidents by 32% and improving overall network security.
  • Trained 14 employees on cybersecurity best practices, leading to a 49% decrease in phishing attacks within the first 12 months.
  • Led virtualization of 6 physical servers, cutting power consumption by 24% and server maintenance costs.
  • Automated software deployment for 12 users, reducing installation errors and deployment time by 80%.
  • Coordinated roll-out of company-wide password encryption systems, resulting in a 76% increase in security compliance across 10 departments.
  • Configured and maintained backup systems, ensuring zero data loss during process recovery, which affected 18 users.
  • Collaborated with team of 15 in the development of system.

Affiliations

  • IEEE Computer Society
  • Certified Information Systems Security Professional (CISSP) Consortium
  • Association of Network Security Professionals (ANSP)
  • ISACA – Information Systems Audit and Control Association
  • Apple Consultants Network
  • ITIL Practitioner Network
  • Jaycees
  • Linux Professional Institute (LPI)
  • Lions Club
  • International Association of Computer Science and Information Technology (IACSIT)

Certifications

  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Certified in Risk and Information Systems Control (CRISC)
  • Apple Certified Associate (ACA)
  • Certified Kubernetes Administrator (CKA)
  • Certified IT Asset Manager (CITAM)
  • Certified Wireless Network Administrator (CWNA)
  • Certified Cloud Security Professional (CCSP)
  • ServSafe
  • Certified Data Management Professional (CDMP)
  • Cisco Certified Internetwork Expert (CCIE)

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