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Skills

  • Facilitating staff meetings and strategy sessions
  • Drug utilization review
  • Inventory and restocking
  • Advocacy for social and mental health services
  • Emergency preparedness and evacuation planning
  • Complaint management and resolution
  • Compliance with safety regulations and protocols
  • Engagement in cross-functional team collaboration
  • Crisis management skills
  • Relationship building and retention

Work Experiences

  • Coordinated monthly health and wellness workshops, leading to increased resident participation in preventative healthcare by 22%.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Assigned shifts to achieve optimal coverage.
  • Coordinated with external services.
  • Achieved a 29% reduction in resident behavioral incidents.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Achieved a 56% improvement in resident retention by creating and implementing new resident engagement activities and social programs.
  • Collaborated with case managers and social workers to create individualized care plans for over 11 residents, improving service delivery by aligning team goals.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $13 operating budget.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved a 50% reduction in recruitment costs.
  • Complied with local regulations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Clear understanding of process improvement and cross-functional collaboration as well as client relations training.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Aligned care priorities across multidisciplinary teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Aimed at reducing team turnover.

Accomplishments

  • Reduced overall incident response time by 35% through implementing a restructured emergency communication protocol.
  • Managed a team of 2 Residential Aides, ensuring all daily duties were performed efficiently and in compliance with housing regulations.
  • Created a mandatory training curriculum for new hires on resident care, conflict intervention, and preventive safety practices, enhancing staff readiness.
  • Reviewed and updated safety and emergency protocols, reducing accidents and incidents by 68% in the facility.
  • Successfully de-escalated 16 high-risk situations through crisis intervention efforts, ensuring resident safety and appropriate follow-up care.
  • Reduced annual overtime costs by 6 through strategic staff scheduling and resource allocation improvements.
  • Identified critical social and mental health needs of residents, leading to the referral of 12 cases to external support agencies and improved resident care outcomes.
  • Documented and resolved process which led to initiative.
  • Created daily activity schedules that ensured balanced engagement, ensuring 82% resident participation in planned programs.
  • Mentored a team of 7 junior aides, resulting in improved job satisfaction and a 81% reduction in staff turnover.

Affiliations

  • Behavioral Health Leadership Association
  • International Association of Residential Group Homes
  • National Coalition for Homeless Veterans (NCHV)
  • Continuum of Care Programs Network
  • Association of Fundraising Professionals (AFP)
  • Freemason
  • International Association of Residential Supervisors (IARS)
  • American Society of Safety Professionals
  • Community Resource Network
  • Rotary International

Certifications

  • Project Management Professional (PMP)
  • Certified Family Self-Sufficiency Specialist - NAHRO
  • Certified Housing Counselor - U.S. Department of Housing and Urban Development (HUD)
  • HIPAA Awareness & Compliance Certification - program
  • Certified Residential Aide Supervisor (CRAS) - metric
  • Housing and Residential Support Certification - procedure
  • Substance Abuse Prevention Specialist Certificate - method
  • Residential Records Management Certificate - Asana
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)

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