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Skills

  • Strong verbal communication
  • Product testing
  • Operational improvement
  • Extremely organized
  • Project management
  • Debt consolidation planning
  • Invoice generation
  • Clerical support
  • Process implementation
  • Customer education

Work Experiences

  • Learned cross-functional collaboration and vendor management to help with office needs.
  • Answered an average of 10 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Prepared budgets, financial education tools, and referrals on behalf of clients.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Developed a reputation for punctuality and hard work.
  • Management recognized me for providing outstanding customer service.
  • Metric helped me achieve $43,000.
  • Kept my category knowledge up to date by doing cross-functional collaboration and budget management.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.

Summaries

  • Performance reporting in process settings and data analysis in cross-functional collaboration settings.
  • Results-oriented Legal professional with performance reporting, team leadership, and budget management strengths.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Capable of providing expert advice on appropriate debt products and services.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Looking forward to taking on a new challenge with a successful team.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Legal student seeking hands-on experience through an internship in quality assurance.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Client Partner is a hardworking and dependable Client Partner who excels at team leadership and vendor management.

Accomplishments

  • Achieved PMP in 2016, enhancing my ability to lead high-value client engagements and better deliver on transformation goals.
  • Aligned product onboarding processes with customer needs, reducing time-to-implementation by 37% and boosting retention by 43%.
  • Resolved product issue through consumer testing.
  • Oversaw a stable of international clients, leading to 26% revenue growth in global markets across 7 countries.
  • Enhanced client onboarding protocols by implementing a scalable model, decreasing onboarding time by 82% and improving the CX substantially.
  • Optimized reporting mechanisms for client performance, increasing actionable insights and enabling a 39% rise in operational efficiency.
  • Achieved 42% growth in portfolio revenue over one year by fostering strong relationships with key decision-makers and upselling new services.
  • Managed multi-million-dollar accounts for Fortune 13 clientele, delivering projects that improved customer satisfaction by 62%.
  • Collaborated with team of 15 in the development of category.
  • Documented and resolved system which led to standard.

Affiliations

  • Member of the International Society of Service Management (ISSM), applying global standards for delivering high-quality client services and minimizing churn.
  • Member of the Business Relationship Management Institute (BRM Institute), leveraging best practices in managing and maximizing client value.
  • Member of the Service Research and Innovation Consortium (SRIC), staying at the forefront of cutting-edge research in service excellence.
  • Affiliated with Digital Leaders (DL), a technology-focused organization that supports client digital leadership and transformative projects.
  • Affiliate of the Association for Talent Development (ATD), focusing on enhancing team learning and client-facing training for improved service delivery.
  • Contributing member of the Institute of Customer Service (ICS), focused on developing better service strategies tailored specifically to client retention.
  • Active participant in the Technology Services Industry Association (TSIA) to stay ahead of emerging trends in service business models and technology solutions.
  • Completed Advanced Account Management training at Vantage, enabling more effective client relationships and service delivery optimization.
  • Participant in Women in Customer Success, leading initiatives to improve client engagement strategies in the technology sector.
  • Collaborator in the Global CX Customer Advocacy Program, offering assistance to clients focused on elevating brand loyalty and lifetime customer value.

Certifications

  • Certified Customer Experience Professional (CCXP) from CXPA
  • Association for Project Management (APM)
  • Managing Strategic Accounts Certification from Vantage
  • Certified Client Relationship Manager (CCRM) from Ironclad Systems
  • First Aid/CPR
  • Growth-Driven Design Certification from HubSpot Academy
  • Certified Business Analysis Professional (CBAP)
  • Professional Certified Marketer (PCM) – Customer Experience from AMA
  • Change Management Practitioner Certification from APMG International
  • Certified Business Analysis Professional (CBAP) from IIBA

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